godish
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Category: Entertainment
Contact Information Sacramento, California, United States
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godish Reviews
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Cresine
June 15, 2010
Scam
June 2, 2010, Napa, CA - I recently established Dish satellite service through godish.com over the telephone. The phone order processing time with godish.com was approximately twenty-five minutes. A good portion of the time was attributed from the godish.com representative describing disclosures - about ten all together - each of which were lengthy in detail, spoken fast and considerably convoluted. At one point I requested the representative to stop and repeat a portion of one of the sections - she insisted to allow her to finish with all of the disclosures and we could revisit the question later. I would bet somewhere among the fast talk there was mention of a "fee" but the approach by godish.com is a very well planned and deliberate strategy - inundate the consumer with a barrage of information so that it would be humanly impossible to comprehend the little things they want to slip by the consumer.
Early into the phone order, all relevant information was requested and collected by godish.com. This included my social security number for a credit check - to establish an account with Dish satellite - as well a credit card. The godish.com representative explained that a credit card was needed to establish verification of my identity - another step to establish my account with Dish satellite. At this time there was no mention of any fees or amounts to be charged to the card, simply for identification purposes as Dish would be providing all equipment and installation at their cost. It made sense at the time- if I should default on the account, Dish would have recourse to collect for their equipment and installation costs. Again, no mention of any fees or charges by godish.com. The order was completed and we had an installation date scheduled. So far so good.
A few days had passed from the date we had established the account when I discovered the charge on my credit card activity online. I routinely audit my credit card accounts, debit card accounts and bank accounts. Usually every two or three days. I have outstanding credit and want to keep it that way. I was completely surprised to find a charge for $49.99. I immediately brought my discovery to my husband's attention as he participated in the ordering process with godish.com over a speaker phone. Just like myself, he couldn't recall any reference from the godish.com representative of any charges. He was just as surprised as I was. He concurred with me that the only reason we needed to provide my credit card was to verify my identity as part of establishing the account with Dish satellite. Without any time wasted, we contacted godish.com to explain that we were charged. They claim we were well informed and that it was clearly disclosed duringthe phone order. They claim to have the "recorded" conversation which includes me agreeing to paying the fee. Neither my husband nor myself were told they would be charging me a $49.99 processing fee. We both are very diligent and thorough when making purchases - especially those involving contractual agreements for payments over a period of time. We argued with the godish.com representative that we simply would have not completed the order if we were aware of the fee, as we would have shopped around more to see if this was a standard practice of other Dish retailers or if it were negotiable.
I am a licensed professional in the medical field, earn a six figure salary, have excellent credit with absolutely no debt. I have better things to do with my time than to contest and pursue collecting back my $49.99 that was taken from me without my authorization. I searched online for others that may have experienced this with godish.com. It wasn't a surprise to me that I easily discovered countless complaints from other individuals against godish.com for the very same thing.
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Sen L
June 14, 2010
Beware
Beware of GoDish and any other satellite TV retailers. When we called GoDish for the service, the sales rep. (Charles - 1-888-632-6940 - Extension - 580) told us there were no fees except the Dish Network would charge us 2 month fees upfront. But during the disclosure reading, which was lengthy and he read it very fast, he mentioned about the processing fee of 49.99. Luckily we were able to catch that and were able to negotiated it down to 24.99. If we would have known this before, instead of going to GoDish we would have call dish network directly for the service.
Lesson Learned - Don't go to GoDish or any other retailers for the satellite TV instead call dish network directly for the service.
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Zonk
March 12, 2010
Beware its rip off
Go DIsh network was contacted to install my dish network tv satellite, I referred my daughter and we were to both receive a $50. referral fee from Go DIsh. I was told to send in a form which they mailed to me to get a Authorization Number. I told them my daughter was ordering service and Ron from GoDIsh Ext#258 told me to tell her to go ahead and order her service as the Club Dish Card authorization was not necessary as her service would need to be activated for 90 days before she received a $50 credit on her bill and I would receive $5.credit per month for 10 months. Upon calling the GoDIsh 800-978-8178 number and put on hold for over 30 minutes I hung up and called the DIsh Network 800 number, spoke with a billing specialist and was told they have nothing to do with Go Dish as it was a separate company and would not honor the referral fee's. I am going to contact the attorney general's office in my State as this is a Scam! Scam! Scam!, anyone I know which is a large circle of friends and family will also be warned about the company that tries to scam you!
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dontgodish
December 1, 2009
rip off - Horrible customer service
Wow, the GOdish is the worst customer service I have ever received..or did not receive. I signed up based on their snazzy ad in the mail for 19.99. They did not give me the $19.99 deal, but I did get a pretty decent deal. I signed up, then they set up a service date. I met them and took 1/2 the day off while they did the 2 hour install. They sent a junior tech out to do the job and he was in my house for 9.5 hours. He could not get a signal on the tV's then came to me and said "Sorry, sir I have to go". He left everything discombobulated in my house, equipment laying everywhere. They said they would be back the next day...never showed. I tried calling the GoDish customer service when they did not show up. They transferred me 4 times after waiting on the line for 45 minutes. Finally I called the GoDish salesperson and he gave me the DISH customer service number to work it on my own. He told me that if I told them how mad I was and that they screwed up the DISH Network would give me a better deal. Totally passed me on because they are a third party dealer..dont be fooled...they are not the DISH Network, they are a bunch of Hacks. So it has been two days with no TV, equipment out, wiring messed up etc. I talked to DISH who is sending their own tech out tomorrow (I have to take another 1/2 day off)They said that they get complaints on GoDish all the time. GoDish is a big ripoff! They referred me to Dish directly becasue they did not want to handle it...no more $$ in it for them. I think it was the GoDish distributor out of PLACERVILLE, CA. Do Not do business with them, they are a fly by night operation...Very Scary what they can do to your house!!!
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