My company places an order with Godiva every year around the holiday season. I called in to place an order at the beginning of the week (Dec. 7-11) for 95 boxes of chocolates to be shipped to some of our referring doctors. After seeing that you could only download an excel spreadsheet to upload the address where your shipment needed to be shipped out but could only upload from Microsoft Outlook, I called in to see what would be the best procedure to handle this order in a timely fashion. I was directed to fill out the excel spreadsheet and e-mail it to the following e-mail address: [email protected]. Within this excel spreadsheet I stated that I needed the shipment to be released on Friday and arrive sometime the following week before Christmas. The first return e-mail I received had 14 people left off of my original order and the names were sent to me backwards. (I.E. Howard and Staff Dr. Sal) I sent a return e-mail and informed the contact that this was a problem that needed to be corrected. I heard back from a lady named Sally and told her about my situation. At this time, she claimed that she would resolve the problem and would fax me the new order. I received the new form by fax and there was 1 doctor left off and 1 doctor that was added twice. I called her back and informed her of the new problem. She never stated to me the total cost so that I could sign off and send back the credit card number to expedite the order. On the way home, a lady named Christine called me and she informed me in a very rude way that my order would not be shipped out in the specified time that I requested. I was shocked to hear this information, being that there were so many problems in getting the correct order uploaded on Godiva’s side within the week. I explained to her that everything would of been handled on time if I was not having to send back complaint emails requesting the order to be uploaded correctly. She continued with her argumentative tones until I asked for her manager’s number. I was completely shocked on her behavior. Within an hour I received a return call from her boss and she as well justified the situation. She told me, “that it was not Godiva’s fault, that I was directed to the wrong department within my initial call.” She also informed me, “that it was not Godiva’s fault that the system didn’t upload the order from my excel spreadsheet correctly.” I feel that these problems were on Godiva’s side. She finally explained to me that she would make sure my order would ship in a timely fashion but I feel that the entire process of corporate orders need to be looked and handled in a more processional manor. After this situation, I will not be placing orders with Godiva in the future and will inform others of my situation.