Sue Armstrong Godiva Chocolatier,
I bought a chocolate cold drink in the shop in Wayne Willowbrook Mall on Sunday April 25th. 2010. The sales associate making the drink didnt make it right and instead of a smooth chocolate drink it tasted of ice, chocolate lumps, and plain milk. It was a bad product. So I took it back and said, "This shake is really bad today. The chocolate didnt mix well and there are lumps that come in the mouth"
The rude lady instead of heeding my complaint and correcting the mistake said, "Aaaaaaaaaa its the machine. Does it sometimes" and went about her business as usual. I didnt have the time to knock some sense in her brain. But I planned to write up to corporate about the problem. This is not the first time it happened. My husband complained of her rude behavior as well. As customers we dont like to be treated like soem crazy woman's teenage children who doesnt know how to make a simple chocolate millk drink in a blender.
I want that lady to either behave herself or corporate to put her thru sales training so she learns how to behave. If nothing works I dont want to see her again.

I purchased a box of chocolates for a co-worker who had resigned. I had them shipped to the office where the co-worker worked. I paid for over-night delivery service, as I needed the package to be delivered on a Friday (I placed the order on a Wed. evening at 9 pm). Due to habit, I typed in the full address (including PO Box) within Godiva's order form. Because I typed the PO Box, the request for over-night shipping was ignored, and sent via USPS. As of this writing, they did not charge me for the over-night shipping. When I contacted them to inquire about this, I was told that including a PO Box in an address automatically changes the shipping from whatever was requested to USPS. This is completely unfounded. If someone requests over-night service, and provides a physical street address, why would the company just drop the over-night, and send via the USPS, because there is a PO Box. There was no indication that adding a PO Box to the shipping address would cause this, no e-mail, no follow-up saying what would/is going to happen. This is poor customer service. If I brought a package to UPS or FedEx, and I so happened to write a PO Box, would they reject it, and send me to the USPS?