I had complaint to coolin problem in my refrigerator. person responded on the same day changed part of the refrigerator and taken charge of the part. however the same problem still exist. no change have been observed. next complaint not handled. third complaint a person visited but just to say that my freeze do not have any problem. I dont uderstand if a engineer of the service people say like this. we earlier get a ice in the bottled filled with water. but now we dont get so. this thing is not understood by the service engineer.

Cooling of the refrigerator was turned out.So we contact Godrej smartcare, Kottayam, Kerala.They found that the compressor is damaged.They took the fridge on 28th Dec & returned on 5th Jan by fitting new compressor, relay etc.we paid Rs.5300 as Charge including transportation.But on 12th Jan the cooling was again lost.We complaint again.But their response was aloof.they came here after 2 days.The mechanic told that the sensor was damaged.As per the instructions of the mechanic fridge is switched again.It is working all the time.but no cooling.All I want is my fridge in working condition as soon as possible.

We had purchased the Godrej Refrigerator 400 ltrs Pentacool Grey colour on Oct 22, 2005. Since last Month (April 03, 2009) the cooling system got failed. we informed the customer care and they gave us the address of Shree Krishna Electronics, C-57, Radhey Bunglow Part II Nr. Khokhra Circle, Ahmedabad. we referred the complaint there. A technician came home and checked the refrigerator and said the gas has leaked need to fill the gas. The person asked for advance payment for filling the gas and that we had to do because he said unless advance is given the dealer will not send the person for repair. They took few more days to fill the gas but the end result was the same. we were then referred to M/S Baldi Service Private Ltd., 16 veer nagar society Nr. Bhimjipura char rasta Kiran park rd. Nava Vadaj. the person from there came and said the gas has to be refilled when we told him that just few days back we filled the gas he checked something and said the cooling will start. but the problem persisted. we then again informed the Customer Caer and a person was sent to check the refrigerator. He changed some part inside the freezer and went off saying that it will start cooling after 12 hours. Forget 12 hours now 72 hours have passed.

The problem still persist. my refrigerator has become a total waste now without any cooling. No one from the customer care called up to inquire the status of the complaint. we then approched Sales India Ashram road Ahmedabad Contacted Mr Benny from where we purchased the refrigerator. He jotted the complaint on May 2, 2009 and promised to do the needful. But Allas!!! still regret to inform that no one turned up as on date to my place to give a proper advise as to what i have to do with the refrigerator.

The after sales service of this company is pathetic. The temperature of Ahmedabad, Gujarat is soaring so high that all the eatable or the vegetables, Milk for children and everything is getting spoiled without the Refrigerator. The worst part is that repeated complaints have fallen into deaf ears.