Dear Sir,
I have been using Godrej washing machine from five years and it didnot have problem but after five years it had aproblem with the motor of the dryer.
with reference to my Complaint No. 186729 dt 10.06.2011 I regitered a complaint that my washing machine's dryer was not working in good condition and it was not taking perfect load while drying the clothes. Next day on 11.06.2011 Mr. Vinod, Technician from M/S Alfa Care visited and declared that the motor requires replacement and it will take a cost of 2000/- Rs. including his visiting charges of Rs. 250/- and he promised to change the motor on Monday 13.06.2011 after taking Rs 1500/- as advance for the motor..
After several calls and reminders he came on Tuesday and changed the motor and he also took away our motor which was in working condition.
On Wednesday when we washed the clothes and used the dryer we found that it was not taking enough load, even as our old motor. We again complained Mr. Vinod personally and even on his official phone. He assured to visit but he did not visit till 22.06.2011. When we again complained, we were informed that our complaint was closed and we have to register another complaint and our new complain was registered vide 196377 dt 23.06.2011.
We were informed that technician will visit the next day but I am sorry to say that no one visited till date.
When I went to visit the office of M/S Alfa Care on the address mentioned on the bill, I didinot find the office and was informed by the local people that the office has shifted somewhwre else six months ago. The company is using the old address now.
Through this complaint I want to bring in the notice of M/S Godrej that due to the faulty service and cheating attitude the reputation of the company gets bad name and it loses customers also. I have many products of Godrej, but in future neither I will try to use or even advise anyone to use Godrej products due to faulty after sales service and chaeting tendency of authorised service centres. The technician had no right to take away the motor himself because the service was after warranty period.
Again today I have registered a complain vide complaint no 199375 t 26.06.2011 and I Have been assured that the technician will visit tomorrow.
Yours,
Sanjay Mishra
92-B, GALI NO 3, PRATAP VIHAR-1, NANGLOI,
NEAR P.S.M. SR. SEC. SCHOOL,
DELHI 110086
09211118250

Hilarious foresight.

I had purchased a Godrej semi automatic washing machine on 6th Sep 2008. From the very first week it had been observed that the spin drier suddenly stops working from time to time and resumes working on its own after sometime. I made a complaint and the engineer visited my house and during his stay the symptom did not occur and as such he left. Thereafter engineers came to my house several times but every time the result was the same because the problem generally occurs in the middle of a full fledged wash which did not happen during his visit. However to my greatest luck one day it actually happened in front of a service engineer and he detected that the problem was owing to a defective capacitor. So the capacitor was changed but unfortunately the problem persisted. Meanwhile that particular service engineer got transferred to a different and now the same fiasco continued. This time they assured me, why are you worrying there is 2 years warranty so there is ample time for this to be identified. So I told them that rt now though this problem is very bugging, my main worry is if the drier stops functioning after the warranty period what happens? I know Godrej has sold me e faulty drier and hence it is going to break down any day. But if it breaks down after the warranty expires I will have to pay for a problem that had been identified rt from the date of purchase.
No one paid any heed to this and they continued to ignore my complaints.

NOW just as the warranty period has expired on 6th Sept 2010, today my spin drier has stopped functioning, it is not running at all. Now can anyone tell me if I deserve this...a company like Godrej can be so fake!!!

MY WASHING MACHINE IS NOT PROPERLY ATTENDED BY YOUR SERVICE CENTRE FOR RECTIFCATION


DAITARI MAHANTA

G-511, SECTOR-6,
ROURKELA-769002

MOB.NO. 9437048647

I have purchased the automatic washing machine make Godrej on 22ndMarch’07, taking into consideration the brand name of Godrej. However after seven months the main motor of the machine failed and after giving the complaint with several reminders the motor was replaced, but at the time of replacing the motor the machine body was very badly damaged. We had brought the notice of the same to your personnel and the complained was lodged (complain no: 674313).

Meanwhile we have given several reminders to your toll free nos for attaining of our complaint and finally today the technician visited at 7.30pm for just inspection of the damages (without the spares) during the inspection the machine which was working till yesterday was made in operational, we don’t know what he did to the machine. However we requested him to please start the machine for which we got the reply that he is from their contract person and the same will be done by the Godrej personnel after their visit, we are unable to understand the reason ( as to whether Godrej or their contractor is going to repair the M/c).

We are very much unhappy with this inferior service, quality and arrogant behavior of the technician.