Flowers were not delivered on te day they were promised. Phone calls not returned. Fianlly spoke with FRANK who said it was not worth his time to return calls. Would not refund my money said " I am not Chinese or Indian, I can't work for $1.25 a day-NO REFUND". He also went on to say " no one reads online review about the company so he does not care". I am contesting this with my CC company and filed a complaint with BBB.

I ordered a beautiful arrangement for my best friend's birthday, but was horribly disappointed when it arrived and looked NOTHING like what I ordered. The arrangement was sparse, not in the same color scheme, and largely filled with greenery and babies breath. I kindly called and sent an email just letting them know that I was displeased with the arrangement and would like to talk to someone. After A MONTH of phone calls with a number of employees and emails with no response I finally spoke to someone today. He not only personally offended me by telling me that my issues were not worth his time because my arrangement was not very expensive, but it was my fault because I didn't call the florist that actually delivered the arrangement. I asked him why the first person I spoke with on the day of the delivery wouldn't have told me to call the delivering florist and he insinuated that some people are just stupid. He also rudely insinuated that only someone who really needed someone to talk to would go to this great length to get in touch with them. I really only wanted to let them know that the product was not as described so that other people would not experience this, but after that kind of customer service or lack there of, I will not EVER return as a customer. There are many other companies that I have been very pleased with, and I will go with them in the future.

I paid over $50 to have flowers delivered on 5/07/11 with GoFlorist - Telefloral. At 8 p.m., 5/07/11, still no delivery. There is NO e-mail to this company and when I called the "customer service" phone number, I was put on hold for over 10 minutes and then disconnected.

Now looking for other places to leave negative feedback and of course, NEVER again using this company!

I was online 4 days before Valentines day looking a nice flower arrangement for my wife. I see the website for goflorist.com and find a $70 that looks great and I think my wife will be happy to see arrive for her. The arrangement consist of 12 white, pink, & red roses in a beautiful vase. I pay for it and request that it arrive on Friday 2-13 to her office. She calls and is happy that I sent her the arrangement. When she gets home I see the $70 arrangement and hit the roof. What I saw her come in with I wouldn't have paid $5 for, she received a small red tone fish bowl that had some corny looking rhyne stones the spelled love in lower case and 12 roses 10 of which were no bigger then an half an inch bud. The 2 that were open were on the last day of life and were losing petals. It was the worst looking set of flowers and the I've ever seen. I called and expressed how un-happy I was and they processed to hang-up on me. Apparently there are only 2 people in the company and all they do is re-direct orders to local florist who don't even offer the arrangements that this website goflorist.com post on their website. Don't waste your money on this website!!!