HERE IS A COPY OF THE COMPLAINT THAT I MADE. I ALSO PUT A COMPLAINT IN THE COMPLAINTS BOOK. HOPEFULLY I GET SOME SATISFACTION. STILL NOTHING YET.
1. I WAS OVERCHARGED FOR 1 FULL TANK OF DISEL FUEL AT MALAGA AIRPORT. THERE WAS NO OPTIONS FOR FILLING UP OUTSIDE. IT WOULD HAVE ONLY COST 68 EUROS FOR A 60 LITER TANK. I PAID 95 EUROS, WHICH INCLUDED 15 EURO REFUELING CHARGE AND AN ADDITIONAL FEE OF 14 EURO. THE EXTRA CHARGES ARE IN SMALL PRINT, THAT NO ONE CAN READ. GOLD CAR IS TAKING ADVANTAGE OF THE RENTER. I AM LOOKING FOR A REFUND OF THE OVERCHARGES.

2. THE GPS I RENTED WAS USELESS. IT DID NOT WORK PROPERLY. THE SOFTWARE WAS NOT UP TO DATE. IT WAS UNABLE TO FIND THE LOCATION OF THE APARTMENT I WAS STAYING AT. IT COULD NOT RECALCULATE IF I MADE A WRONG TURN, SENDING US IN THE WRONG DIRECTION. GETTING US LOST. THE GPS SYSTEMS NEED TO BE CHECKED PRIOR TO BEING RENTED. WE WERE NOT STAYING CLOSE TO THE AIRPORT TO EXCHANGE IT. I AM REQUESTING A REFUND OF THE COST OF THE GPS 72 EUROS.
DOES ANYONE KNOW A WAY I CAN GET SOME SATISFACTION TO MY HORRIBLE ORDEAL WITH GOLDCAR. WHAT OPTIONS DO I HAVE
NANCY