Gold's Gym
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| 1 stars | | (48) |
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Category: Lifestyle
Contact Information
Calgary, Alberta, Canada
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Gold's Gym Reviews
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GoldsGymVictim
August 10, 2010
Closing accounts and still paying. FOR MONTHS
I WAS ANOTHER VICTIM. Gold gym has 2 of my checking accounts and for months and months they were changing me for one membership from BOTH checking accounts.
As I read other complaints, I have enough now to go to court. If any of you want to go to court with me. Please write me an email AT [email protected]. I will be checking my emails.
I called the corporate office and told them I had proof of the charges. They said to me not to go to the corporate because they don’t give that address and instead to go to the OXNARD gym and give them the copies. This was probably in January 2010. I gave the copies to the manager (ROBERT) who was super, extremely rude telling me that they don deal with problem and that I had to call the corporate office (whom just have told me to go to the gym). Robert finally accepted the copies of the statements and I left.
A couple of moths later I was still being charged from both accounts. I called and talked to the accounting representative whom told me they never received the statements from the back accounts that I would have to do it again. It aggravates me to know that the accounting department can not look at the records in their computers and research the problem.
My bank can not believe what they were doing to me. I decided to close one of the accounts to save my self $38.00 per month they are charging me and I have no idea why and they can not tell me either. No refunds were given to me, they did not investigate the problem. THAY DID NOTHING!!!
I decided to closed my account which I did. Just as they told me what to do: Sent a letter, certified, with the reason, the membership information and any tags I had. I did just that, and still my the $48.00 dollars kept coming out of the bank month after month. I gave up. I just found all my proof and I am taking them to court ASAP so they can not do this again to any body else. |
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MARTIN#78
July 20, 2010
MEMBERSHIP
I HAVE NO COMPLAINT, I AM A MEMBER OF GOLD'S GYM CROWLEY. LAST YEAR I MOVED TO CHICAGO CANCELLED NOW I HAVE RETURNED TO JOSHUA AND REJOINED. THE MANAGEMENT HELPED ME CANCEL LAST YEAR
AS PER MY AGREEMENT AND WITHOUT ANY HASSLE. THE COMPLAINT I JUST READ IS TOTAL BS, SOUNDS LIKE THEY JUST ARE LAZY AND CHANGED THEIR MIND. THEY HAVE A FINANCIAL RESPONSIBILITY WHICH IS BACKED BY THE BEST CLUB IN TEXAS. GOLD'S GYM CROWLEY HAS THE BEST EQUIPMENT, OVER 50 CARDIO PIECES AND THEY HAVE A GREAT PERSONAL TRAINING DEPT, HOW DO I KNOW, THIS SECOND TIME AS A MEMBER, I HAVE NOW TAKEN PT FOR OVER 3 MONTHS AND 3 TIMES A WEEK, I LOVE THE RESULTS AND THE HELP I GET.
I AM ON MY SECOND TRAINER AND EACH HAVE BEEN FANTASTIC, WORKING TOGETHER TO HELP ME GET TO MY GOALS. I HAVE REFERRED 6 MEMBERS TO GOLD'S GYM AND THEY ALL USE THE CLUB AND I MADE THEM UNDERSTAND THEY ARE MAKING A COMMITMENT BOTH TO THEMSELVES AND FINANCIALLY SO THE MORE THEY USE THE CLUB THE MORE THE BENEFIT TO THEM.
IF YOU DON'T USE THE CLUB YOU CAN'T GET THE RESULTS, SO THE MORE YOU USE THE CLUB THE MORE YOU LOVE IT LIKE ME.
MY MOM AND DAD AND SISTER HAVE JOINED; THEY ONLY USE THE FITNESS EQUIPMENT AND ARE HAPPY AND GETTING IN SHAPE, THAT'S WHAT GOLD'S GYM CROWLEY DOES.
THIS SHITTY CRISIS IN AMERICA WE REALLY NEED SOMEWHERE TO GO; WHERE WE ARE AROUND PEOPLE WHO ARE TRYING TO BETTER THEMSELVES AND BE THEIR BEST, WITH OTHERS WHO ARE NOT
PRO ATHLETE'S MAKING MILLIONS BUT TEXAN'S WORKING OUT TO BE AND LOOK BETTER.
IF YOU HAVE A PROBLEM WITH YOUR MEMBERSHIP THE STAFF WILL ALWAYS HELP YOU, I KNOW I HAVE USED THEM MANY TIMES IF YOUR LAZY AND YOU DO NOT WANT TO COME TO THE CLUB I BET YOU
HAVE SOMETHING TO SAY BAD ABOUT GOLD'S GYM.
NOT ME I LOVE THE CLUB THE STAFF AND THE FRIENDS I HAVE MADE AT THE CLUB.
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ms moody
April 15, 2010
Billing Dept / Accounts
My issues with Gold's Gym began when I tried to switch my automatic payment to a different bank account, as I was no longer using the one they had been debiting for over a year. I still have the receipt from the clerk at the Harbison location stating that my funds would be deducted from the new account beginning the following month. The following month came and - not only did they continue to debit the wrong account, but I also went into overdraft because I no longer had funds available in that account. I called the Harbison location and was given the number to Gold's Gym infamous billing department. I tried to call them several times and left voicemails - when I could get that far. NEVER was I able to speak to a live representative. I wasn't sure they even existed... until...
I did some research online and discovered their horrible reputation, which I previously knew nothing about. Ok then. I decided I would opt to beat them at their own game and closed the account they were debiting, since I no longer needed it anyway. Admittedly, I was not happy about the complaints and horror stories I read online about the gym, so I tried immediately to close the account. Initially, I went through their paperwork procedure for moving, but to no avail. They determined that I could not provide sufficient documentation for my move, but tell me - where does one get a light bill in their name, etc., if you are moving in with your parents? Exactly. Retards. They make it positively impossible to cancel the 2 year contract AND, like many others, I was told when I first signed up that I could cancel at any time. Bologna.
Suddenly, LIVE people are leaving hate mail on my voicemail for me because I am "past due" on my gym account. I will, no doubt, take the wrap for this in my credit; and that will be a first in 10 years of a clean record. I simply have no respect or reason to continue business with a company that cannot properly communicate with me when I have a problem (like the wrong acct being debited) but suddenly hunts me down when they want their money. No thanks.
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kendrab
February 23, 2010
Rude customer service
I am insulted by the continued immature and negative communication I have recieved from the fron desk. The front desk has been impolite to me on two different occasions.There is a lack of simple customer service when a customer comes through the door and insted a immature silly chatter..
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Kevinwk
February 17, 2010
Wrongful Charges
When Gold's Gym Eau Claire was still under construction in July 2008, I signed a contract and the sales rep advised I would have 30 days to cancel, no obligation nor hassle, I went back in less than 30 days to cancel the contract and yes there was no obligation as promised.
Even though I canceled, I was still being charged the membership fee, and since I was apart of World Health Club I dumbly assumed they raised their fees or was an improvement fee. When I got my receipt from World Health Club I didn't see those charges. I tried calling the number that appeared on my VISA statement and it was their collection agency. I called Golds Gym and told them the situation, and got fed with, I didn't follow the procedure, and needed to send a letter. But I was at the Sales rep desk at Eau Claire, and watched them cancel the contract.However, my Credit card still started getting charged.
Basically I called Gold's and there was nothing they can do, because of an internal mistake on their part, I am literally paying for it. Now I am seeing what I can do to get the refund back for the past year, all I have to say is these guys are terrible when it comes to customer service and money.
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Angry In Aiken
February 15, 2010
Lying, Not doing equipment maintenance, rudeness
I joined gym in September, signed up for Retreat, which is suppose to be all inclusive. The tanning beds had half the bulbs blown and fans were clogged up with dust..I was afraid of a fire or shock while in the beds. I informed different personnel about it. They gave me the runaround about it not being "Gold's" responsiblity to maintain beds. Found out they weren't even the level of beds that we were promised. This went on for a month. Left several messages for the manager and the owners. They never called back. I finally caught the manager in the gym one day and talked with him about it. He gave me the same BS. I told him I would stop paying my dues and stop using the facility and when he got beds fixed to call me and I would start paying dues and fulfill my contract. He said he would ruin my credit and that the beds would get fixed when they got fixed and there is nothing to be done about it. Ok...I was pissed but I paid my dues and waited It took from mid November to last week of December to get beds fixed. Then the steam room kept being shut down. It went down four weeks ago. They are lying about when that will be fixed. I was told tonight by next week...they said that two weeks ago. I was on phone with husband complaining when a potential customer overheard me. She looked concerned. I explained to her that she should be cautious about signed the contract and make sure to question all their policies and especially about the maintenance protocol. The manager approached me in front of other Gym employees and told me that he would NOT allow me to talk to other customers and that I would need to leave. I was so embarrassed. I couldn't believe it thought it appropriate behavior to "assault" me that way. I left with hands shaking I was so mad. I went to auto parts store...got me window marker and now I ride around with the following: "DON'T JOIN GOLDS GYM...ASK ME WHY' I have already had several people approach me. I also sent a letter to the South Carolina Attorney General's Office and to Gold's Gym. I will be seeking "talking" to other customers and seeking a petition to send to an attorney. Think a class action lawsuit forcing Gold's Gym (Aiken) to change their "cheating, lying" ways. Wish me luck.
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allywedig32
January 27, 2010
Membership Cancellation
Okay so once I was told that it takes an act of God to get out of a Gold's Gym contract. I didn't believe it because Initially going into Gold's and signing up for a 2 year contract was a good experience. The gentleman that signed me up for the membership was nice and friendly and made it seem like when my contract was up it would expire and I would need to renew it if I would like. Little did I know that this is false. They automatically will keep billing you if you don't call them. I initially contacted them on December 27th of 2009 and told them that my contract was up and that I wouldn't like to renew my contract. The lady I talked to said I needed to send in a written letter to the coorperate office and cancel my membership. She told me that I would not be charged in January of 2010 and that I could go to the gym until January 22nd of 2010. So January 26th rolled around and a charge from them appeared on my credit card. I called the people who are in charge of billing because heaven forbid they are the same company or they claim they aren't, and they tell me that they recieved my member cancellation on the 5th of January and that there is a 30-day notice period. I then contacted the woman I spoke with in December and she said that she told me about the 30 day notice in which she did not say a word to me about. So I made sure it would cancel on the 5th of Feb, so let's cross our fingers that it actually happens. I then called the billing company, Paramount something or another, to tell them to please delete my card # so they wouldn't be able to charge me. The gentleman then said I had to send in a written request to be taken off automatic billing and that he couldn't actually do that. I've really tamed down my review but I am telling you right now that the representatives are rude, arrogant jerks. I have never been treated so poorly in my life while working witha company! It makes me sick how they could actually treat their customers the way the do!
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Fustrated Gold's Gym member
December 9, 2009
Wrongfully sent to collection agency
My girl friend and I had signed up with Gold's Gym. This was at the then new downtown location known as Eau Claire. We later did a membership transfer to another Gold's Gym location. Our memberships were always paid by visa and never late. After approximately half a year of doing the membership transfer to the more convenient location we got a notice for collection from a collection agency. This was for the amount of $2 dollars. We didn't get a call or a notice prior to the collection agency's letter. The letter stated that if the $2 dollars wasn't paid within 10 days that it may affect our credit. We immediately tried calling Gold's Gym to resolve the issue. We were told by one associate that it was probably a "bad transfer", and that we should contact Gold's Gym's Northland office. Apparently this was the head office for all of the Gold's Gyms in Calgary. We then tried to contact the accounts person at that location. It would seem that this person was unavailable at all the times that we would called or with another client. She doesn't take messages or emails. The receptionist there also gave one excuse of, "she is training another employee so she may not get back to you right away." The receptionist even told us to just pay the $2 dollars. We didn't think this was fair because we didn't do anything wrong. Time was of the essence for us as we did not want our credit effected. We also tried emailing and calling the other Gold's Gym locations. To date there has not been any return calls or emails. This person was supposedly the one person who could resolve our issue. Buying a home was the next thing on our minds so I hope you can see where I'm going with this. Credit does impact us and this is why we're so fustrated with the inner management of Gold's Gym. I hope this doesn't happen to anyone else and I'll keep posting to see how this fans out. Let's hope this hasn't happened to you too!
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Steve M.
November 17, 2009
Souless robots
First and foremost I would like to take responsibility for not reading what I was signing with more scrutiny.
Here's my situation. Early September, I signed a Once-a-week personal trainer contract for $120/mo. This is fine, this is what I wanted. On September 24th, 2009, I decided that I wanted to train an additional day a week. I was informed that this would be an additional $120/mo, which was fine at the time. I was expecting to pay $240/mo until next September for a personal trainer. Instead of upgrading my current contract to the 240/mo, they told me that they had to set up an entirely new contract.
I was surprised yesterday when Paramount Acceptance (Gold's billing agency in UT) called me to inform me they tried to run a charge on my account and it came back as "Do not honor". When I asked what charge they tried to run, they informed me that they attempted to charge $1, 440 for the personal trainer contract. I was quite taken aback. Later on that day I went into Gold's and reviewed my contract with my trainer (My trainer is great by the way, he's not the one who set the contract up), and we discovered that the person who had set the contract up did so erroneously. He had set it up for a pay-in-full instead of month-to-month.
I don't want to shift blame for myself not reading the contract, but in all honesty, with my assumption that he set up the same thing, and the final page looking exactly the same, I didn't catch it. The first payment was supposed to happen on the 15th of October. I then called Gold's corporate office to see if they would adjust the contract. Nope. It was like a broken record was playing the statement, "Well you signed it" over and over again. It's not like I'm trying to cheat them out of any money, I just needed it adjusted and they totally refused to help me.
I'm conflicted at this point as to whether to: Get a lawyer, Get Gephardt (local news), or just pay it, learn from it, and never step foot in a Gold's again after the contract is up.
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October 28, 2009
Over charge -- unauthorized charge to my debit card
After cancelling my membership, which totalled to be almost $200, I checked my account and saw that ABC Financial charged me an additional $29. This has happened to me several times while I had membership with them. I was uncertain where the additional charges came from. When I cancelled, as I have read on other complaints on this site, I was told that all I had to pay was an $89 cancellation fee along with what I owed for the previous month and present month. The representative assured me that was all I had to pay, but to the contrary, I saw that it wasn't. NOW I AM FILING A CLAIM AGAINST THEM TO MY BANK! I'LL ALSO SEND A LETTER TO THE SENATOR TO "LIGHT A FIRE UNDER THEM". Hopefully, with enough complaints, those who have suffered being overcharged can get their money back.
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