Regardless if you cancel and want your jewelry back in 10 days they don't answer the phone or respond to your emails. They told me they were wrong and were going to fix it and offered me more money and would find jewelry that would replace what was lost. I followed their instructions on how to get my jewelry back and they never responded. They said it was gone. I emailed them from two different email address and they said they never received them. I had time date and stamp proving they did get it with no failures. They don't answer the phone and sometimes when you get them on there you can't hear them because their voip is horrible. They promised to make right what they messed up and now I am out the jewelry and gave me $80 bucks to compensate for over $1000 worth of jewelry. DO NOT USE GOLD CYCLER AT ALL. GO TO YOUR NEAREST IN PERSON CASH FOR GOLD. REMEMBER ALL CASH FOR GOLD PLACES GET DOUBLE FOR WHAT THEY PAY YOU. DONT GET CHEATED.