This gym has more use than any gym I have ever gone to. This translates to revenue in my opinion. Yet, this gym ALWAYS has broken cardio machines, weight machines and specifically, this week, the water fountain won't work. A gym without water! Even when attempts to fix a machine are made, they still don't work properly. Treadmill belts slip, give and bounce uncontrollably. The elliptical machines grind and move roughly. They have tanning beds which I have never used but my wife says you have to clean them after the person in front of you leaves and the bulbs don't have much power. I have been a member here for years (over $25/month per person for both my wife and myself; tied to minimum of 3 year membership in original agreement AND when you try to disenroll your membership they tell you OK, and then you get a letter from a collection agency - National Fitness is the company you must call to disenroll) and it is a constant frustration that all the equipment is garbage and the facilities as a whole are dirty and old. The staff are lazy it looks like they spend most of their time working out. The trainers are the biggest joke. They hound members (my wife included) with phone calls and interruptions in their workouts. I should note that its obvious the out of shape male trainers focus ALL of their attention on women. My wife had to call one back and quite sternly tell him to NEVER call her again. He was calling from his cell phone, not a business phone. When I called him from a number other than her cell phone he answered "Big Pimpin' Studios".
This place is grotesque with the staff and facilities as a whole. When compared to other Golds Gym facilities I've been in, to include the one on Bragg Blvd in Fayetteville and North Hills in Raleigh, this place doesn't deserve half the membership fees it requires.
Please, do something to remedy this. Currently the staff do little, and hand made signs put up claiming "put your weights back from where you got them, or else" doesn't seem to cut the mustard. I mean, its a paid membership gym. Yes, members should clean up after themseves but in the event they don't or there is disarray, staff are PAID to keep this place professional, healthy, safe and functional.
If the situation continues to worsen in the coming months I'll be cancelling both my wife's and my own membership. I also plan on contacting the BBB and any other outlet that will listen as requests for improvement are proving ineffective.