My mother was approached by the local marketing represenative for a Gold's Gym box in her store; the Flying J on 200 N. The marketing guy named Cody told her she would be eligible for 3 months free membership called the "box membership". She told him that she liked the current gym she went too but I (her daughter) would like to do the box membership. So I went in and told Kelsee that I would like to sign up for the 3 free month box membership and that the box was in my mothers store. She continued to talk to me about random things such as the daycare program and tanning, but I am currently 8 months pregnant and was 4 months at the time of our meeting. So therefore I did not have a child yet and obviously couldn't go tanning. After a half an hour of random useless chatter she then asked me for my billing info and I once again made myself clear and told her that I did not want a membership I just wanted to do the 3 free months. She told me that in order to get my Gold's card she needed me to sign a contract and receive my billing info but I would not be charged. Which I later found out that she didn't even have me sign the right contract, she had me sign a full contract for 2 years without my knowledge. I had made myself perfectly clear that I did not want to pay any money and that I could not afford to have a gym membership, I just wanted the box membership.

So now 3 months later 27 some odd dollars was taken out of my checking account. I called the billing number that was listed on my bank statement and they looked up my account and told me that I had signed a full 2 year contract. So my husband called the local gym and asked to talk to Kelsee and she refused his phone call and had my husband talk to the receptionist, who was actually very wonderful to us and she is the only one I can say that about. He told her our story and she couldnt believe it so she told him to have me come down to the gym and to bring my mom. So we went down to talk to them and she told us that Kelsee would not come out of her office to confront me, but that this other man would try to help me. All he did was tell me that he can show me what I signed and that there was nothing he could do and that Kelsee is their number 1 sales rep and would never lie or con someone into a contract. Then he topped off the conversation by lying to me and telling me that Kelsee was not in today but he could go talk to Lindsey. After he left the receptionist told us that Kelsee would not come out of her office and that we should just walk in there if we wanted to talk to her. So he then comes back out of Kelsee's office, not Lindsey's, and tells us that there is nothing Lindsey can do about it and that I need to call corporate. So my mom then walked into her office and confronted her while I stayed out and talked to the very unprofessional manager, who continued to tell me I needed to call the main office and that Kelsee was great and that she didn't do anything wrong. After we finally left that ridiculous place I then sat on the phone for 4 hours and left numerous messages on answering machines until I finally got through to someone. All he could tell me was that the good news is that my contract says Box Membership at the top but he needs to have his supervisor over look it. Crazy enough the supervisor is never there and he has called 2 days in a row now to tell me that she is not in at the moment, and now she will not be in until Monday.

I am completely irate with the way we have been treated by this company. I obviously was way too trusting with this Kelsee girl and I just assumed that after she had heard me say several times that I didnt want a membership I just wanted the 3 free months that thats what she would have had me sign up for. Instead she took complete advantage of me and conned me into a 2 year agreement just so that she could make her commission for the day!

My husband and I have tried to be patient and we even called our local gym once more today (6-8-2010) to see if there was anything they could do for us one more time before we were forced to contact the Better Business Borough. The manager was completely rude and didnt even try to help at all, he continued to stick up for Kelsee and not pay any attention to the things my husband was trying to tell him. He told him he didnt care if we contacted the Better Business Borough and then got off the phone with us. After seeing your score with the Business Borough I can understand why he didnt care, it really cant get much worse than an F.

I have never seen such piss poor management/customer care as I did with Golds Gym in Broken Arrow, OK. I went into the Gym two months ago to trans my membership to Texas or to cancell it "which ever I need to do". I spoke with the GM "Rick". Once he found out I was trying to cancel my membership things changed. He then put me off and had me talk with someone else in the gym. That should have been my first clue. I tried several times "about 8 times" to call him "would not return my calls". I went to the gym "he was always to busy when they called back and told him who was looking for him. I would call again, his respons " in meeting, on call and so on. OK, I am sure he was sometimes or " So I thought" But I would leave my number "no return calls". This went on for almost two months. I finally went to the other location in Tulsa, OK and spoke with the GM there "Martin" POOF in two minutes my problem was resolved. Martin explained to me this was and is an on going this and explained he was very sorry for all my efforts and lose of time. The other manager at Woodland Hills also told me how sorry she was for my delay and told me if "I" would have came to them first or had spoke with the Operations Manager at Broken Arrow "Thomas" that none of this would have happen and things would have been fixed to start with.

After leaving Woodland Hills I called back to Broken Arrow to give "Rick" a peice of my mind. However, once again he was out of the Gym. As I was about to hang up I asked the lady who answered the phone if I could speak with "Thomas" concerning my cancellation. She advised me that "Thomas was with a member but she would give him my number. I laughed "thinking oh boy it must be a Broken Arrow thing".

But to my surprise about 5 minutes later my phone rings. The person on the other end introduced himself as "Thomas" and said he was returning my call reference to my cancellation.

I explained to Thomas I what I had been through and was thankful that Broken Arrow had at least one good manager. Thomas was extremly sorry for my problems and asked if there was anything he could do to change my mind about my cancelation.

As I told him at first I just wanted to transfer my membership to Texas but after the things I went through that was no way in hell I would stay with Golds.

If this really is an ongoing problem as I was advised from Woodland Hills then "Rick" needs to be fired. Not given a warning but fired. I can asure you I am not the only one that has problems. Any manager that is that lazy will never reform to what a good manager should be and to keep him would show piss poor judgement and the lack of customer support. By all means feel free to contact me. I will not add my number to this site for every pervert to contact me but Woodland Hills has my number. Just ask about the x-member that moved to Texas month and wanted to remain a member till I had the great chance of meeting Rick.

over the years I have seen great business go down the tubes because of piss poor mangement. In time Broken Arrow will be one of those business if Golds does not do the right thing!

Good customer service is either something you have or do not have. If Golds allows this, then they are showing me and others what Golds is really about. just remeber Golds needs members to pay your salary. Without happy members you have no gym, no gym equals no pay check.

As to the Woodland Hills Management and to Thomas at Broken Arrow keep up the good work!

If you are having problem with the Golds Gym in Broken Arrow, Oklahoma do not waste your time talking with the GM "Rick". I spoke with him and spoke with him and spoke with him several times. He is the lazest person I have ever met. After talking with employees I find out he tells people he will fix this or that or do this or that and it is never done. It is my understand he treats the employees the same way. If you go to him with a problem chance are he will not return your calls or do anything about it. I have heard it time in and time out how he has not fixed this "not for weeks but month" till finally you speak with someone in management from another gym, with corp office, or the front desk manager. If you have a problem go to the Woodland Hills Gym, or talk with the front desk manager or call corp. I will be leaving Golds as soon as I can.

When in Cairo I needed a local gym to do my daily workout. I found a Gold's gym in Maadi. I asked for a day pass which Diana at front desk quoted a rate of 110 egyptian pounds (about 2o US dollors).The average rate is between 5 to 10 dollors. I paid the outrageous amount for two consecutive days. After finding out that I paid this amount on the third day they decided lets milk that sucker for extra money. Mr Tarek the manager decided to raise the price to 130 egyptian pounds that morning. Stating that the previous two days were supposed to be 130 but the front desk receptionist never knew about it. Such Bull S...

This is perhaps the most ridiculous gym ever. They dont put soap in the bathrooms, they say it is because "the health department forbids it." The gym is filthy, the staff is rude, and the manager, Mark Seagreaves, is an idiot. I dont know how he keeps his job. Clearly the owners do not care. The water fountain, they have only one, has been broken for 4 years, which, coincidently is how long they have been open. "The parts are on backorder" is the standard line. My advice is to avoid this place, if you do have any complaints, dont bother telling the manager, because he does not give a damn, and he will let you know that rather bluntly.