I recently got a membership for me and my family at Gold's Gym in Crowley, Texas. We attended the orientation process and paid to have a PT for 6 sessions at 250.00. Trevor the PT guy told us to be in a couple days later to do our weight in and everything. He made the appt and we showed up for our day at the gym and when we got there...well he didnt show up that day...that was just so nice to get a call stating he wasnt going to be in, and they didnt even offer to have someone else help us!! well a week went by and my husband tried to call and nothing returned from this guy. So finally after complaining he showed up to see us. That happend once. He never set us up another appt and everytime we went never saw him! So after a month of being dogged by them, I called to speak to Michelle the accounts manager, well everytime we called she was always with someone, which we found odd considering that she was never there when we were and I went everyday for tanning. Nedlesst to say, My husband and I have called and not recieved calls back until I finally emailed the company and the BBB, now they have called stating that they have tried to call!! yeah ok..dont they know it loggs on your cell phone records. They have worst management skills and I have stated to cancel my membership which the salesman said that I could...ohhhh but wait, that's only in 3 days after you sign the contract. well, I have a couple people that have been screwed by this same location and more than willing to get a class action suit together...but if there is one in the works already against Golds and ABC then please let me know and we will join that one!!! UUUGGGHHHHH these people!!!