Purchased a ring valued at $7250 (45%off-$4K)...brought to US in which certified gemologist appraised ring at $2800. Misled to believe ring was 1.75 carats and is only 1 carat (I have Cayman paper stating the value and size). Tried to resolve and been getting the run around since Aug 2009. Here is what I was told after I was advised I would be reimbursed for the difference if I provided a certified appraisal. "I would like to apologize profusely for not being able to reply to your email. David has been and is still off island and I was just informed on what has been going on. First, I would like to state that we are not in the business to deceive our customers.. I am sorry to hear that the piece was appraised at such a low price by your jeweler, but let me interject by saying and to please bear in mind is that we have to pay custom duties whenever we import anything to our island. Also, the piece you purchased was a customed made art piece that took time to create by our jeweller who also has to be paid. Our jewelry is a work of art and we strive for perfection, sometimes that comes at a price, but it's art and that is what your paying for something that is unique. Our prices has to coincide with the amount of labour, duties & material we use to manufacture the piece, so again I am sorry for how you feel, but however we placed a fair price on our jewelry considering what we pay in duties.Regards, Yolanda Ebanks". ... This does not change the fact that I did not get a 1.75 Carat ring...

I am only asking that they take the ring back or reimburse me the difference for what I paid for it as I was told in previous communication.