Two weeks ago I wanted to take advantage of a promotional offer that was sent via email. Upon ordering the products off their online catalog, I was told the promotion only applied to standard, off the shelf clubs. I chose to order my clubs "Custom" to fit my needs and was told I could not utilize the promotion. Soon after our phone order, I contacted Golfsmith to add another item to my order and was told they couldn't do anything because they could not find my order. They should have just made a new order for the add item and I would've been fine with that - lost sale. After much thought, I decided to cancel the order which took awhile, but eventually was able to cancel the order. When I checked the charges made to my card, I found additional charges of $500.00 as the order was written up wrong, but no one notified my of the error. Finally got the charges corrected, BUT now was charged $811.00 and shipped a standard/off the shelf set of irons which I never agreed to purchase. In addition, they did not honor the promotion which I wanted to utilize in the first place. I rejected the order and it was sent back to Golfsmith. My account still has not been credited even thought I did not authorize the order sent, and they will only credit when they receive the package back. Poor Attitude, Business practice and not very good customer service response at all. I will never purchase from them again.