Good Sam Club

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Category: Services

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United States

Good Sam Club Reviews

Jerry April 22, 2009

Won't honor $20 free fuel offer

I responded to an email offer in November of 2008 for membership with the offer of a $20 free fuel card.

They immediately debited my credit card the full amount and sent me a confiming email with my order number.

Upon recieving the membership materials in early December 2008, I called and requested the missing fuel card. I was told it would be in the mail shortly.

In January 2009, I called and they again took my information and told me to expect the $20 free fuel card soon.

Today (April 2009) I spent time waiting for a supervisor who tried to convince me that I wan't eligible for the offer because I didn't order via the interenet.

When I interupted her and read her the email from Good Sam with my order *, she told be I was being abusive and hung up. (Not unlike dealing with AOL)

I want everyone thinking of responding to an offer from Good Sam, or Camping World, another one of their companies to realize how they operate.

I will pursue this as far as I can with the State of IL fraud unit, but with our politicians, it may not get far.

Hope the Good Sam Club, Camping World, and their many extended warranty and insurance contract companies get the publicity they derserve over their deceptive advertising and promotions.

Jerry Rossi
Fox Lake, IL

Thomas March 12, 2009

Bad contract

I called Good Sam Club's Continued Service Plan on 1-9-09 to advise that I was selling my motor coach and asked them for cancellation instructions. They advised that I could transfer the continued service plan coverage to the new owner by faxing them the new owner's information. I also asked them not to take the automatic withdrawal from my credit card on 1/13/09. They advised that as long as I advised them of the cancellation prior to 1/13/09, that there would not be a withdrawal.

Good Sam took the 1/13/09 payment and credited it to the new owner. The contract states a 30 day notification is required.

I called Good Sam on 1/21/09 and again on 1/30/09. I was told on 1/30/09 that I should have read the contract (The contract states that a 30 day notification is required.) and not taken verbal instructions from Good Sam. The service rep laughed and said "You are out of luck".

I sent a complaint to Sue Bray, Executive Director, Good Sam Club on 2/16/09. She hasn't bothered to respond.

I would suggest that, if you have a Good Sam Club Continued Service Plan for your motor coach, you read the contract and do not call them for information or instructions. If you are considering purchasing a Good Sam Club Continued Service Plan, I would advise not to. Their service is, without exception, the worst service that I have ever received from any company.