Dealing with the manager Natalie Kerr at the 427 Dundas GoodLife location was a horrible expierence!!! She has no customer service skills at all!!! I would not recommend this location to anyone and have already told my friends and family about the horrible service recieved at this location. Natalie Kerr is a manager who will lose alot of the gyms clients with her attitude. She was not welcoming at all and was yelling at me for the entire gym to hear, , , needless to say I left the gym in disgust and upset that I did not workout!!! I would not step foot in the 427 and Dundas location again as long as Natalie Kerr is the Manager there

I attended this gym for four months, and from the minute i walked into their facility, i was harassed by the personal trainers. I was called "sir", and mocked and ridiculed because i present in an androgynous manner. They would gang up and bully me relentlessly. When i complained to the management their response was referencing their "token" lesbian Allison they have on staff, and that "she gets called sir all the time doesnt bother her". They also told me that the guys involved had called me "sir" in error. However, they said and i quote "hope you had a good workout out today SIR" as i was going into the women's only section to continue my workout. Had they of truly thought i was a male, dont you think they would have prevented me from going in? The managers are unobjective and totally unprofessional. When i was referencing one of the trainers by name and his misconduct with me, she kept on correcting my enunciation of his name. Why is it more imperative that i say someone's name correctly but it isnt an important issue when they mistakenly reference my "gender"??? I was perpetually harassed by the trainers friends and colleagues on the floor when i was trying to work out; goading and harassing me interrupting my workout i would do alone in the studio. In fact there was an elderly woman that came into the studio when i was well established in my workout and proceeded to hit GOLF BALLS one of which missed my face literally by half an inch. When i went out to complain etc, i said it was a matter of safety; i had asked her to move and she refused. Luiz Hernandez told her to stop hitting the balls because it was a potential risk, and then turned and verbally attacked me saying i had no right to be using the studio to run; go run outside or on a treadmill, and that i was disrupting the use of the studio by "their members". so an us and you scenario. If i can go run outside, then she can go hit her golf balls in her backyard or at a park! I have just as much right to use the space and how i see fit especially when i was in the space FIRST. The manager defended this woman and said i was the one "being unreasonable and she had every right to hit golf balls" at my head no less. ???? Then the final broo ha was i was in the body attack class and these two large statured women kept hedging in on my space while i was trying to do class. We set to the floor for push ups and this woman had her spot taken by another woman so she takes my space. She literally put her big huge smelly clown feet directly in my face. I said excuse me will you please move up so your feet arent in my face? She smiled and laughed and refused to move. I finally hit her feet with my left hand and said how disrespectful. I said if someone else took your spot go deal with it with her instead of bullying me and being rude to me. Show some respect. Jen Toop put ME out saying i was the one that was inappropriate for "hitting" her feet. Well why is it that certain ones of us are designated subordinate and our rights and feelings dont matter s much as anyone else that exists? That is blatant discrimination and inequity.
They put me out of all Goodlife centres in canada because this woman bullied me and i dared to stand up for myself; because the personal trainers were violating my human rights, and i spoke up against it, that some rude and irrational woman came into a space after me that i was already using and starting hitting golf balls at my skull and i didnt tolerate it or think there was nothing wrong with that.
These people are a bunch of unprofessional redneck narrow minded ignorant hillbillies. The equipment is never fixed, the equipment in the womens area is second rate compared to the co-ed floor even tho a woman supposedly manages the place, and they gossip like a bunch of teenagers online. They have an attitude problem and nothing to show for it. The trainers were mad at me too because i dodged their annoying never ending harassment trying to get me to buy into their personal training rip offs. I witnessed them speaking disrespectfully to their clients young and old. They have NO ONE over the age of 35 acting as a fitness professional in the club. If you ride on the bus, or are of low socioeconomic status they will not either hire you or permit you to attend.
I wouldnt go there if you are rights minded and believe that all people regardless of ability or disability have the same equal right to enjoyment inclusion and RESPECT AND EQUITY.

I have been trying to cancel my membership to goodlife fitness for almost a month now and I keep getting the run around. I've been to the gym Ive called their supposed headquarters and they are still charging me everytwo weeks. The latest attempt the person I was speaking to asked me to send in an email to confirm my cancellation of my membership in writing and they gave me and invalid email address.

I have been struggling to get my refund from this company for nine months. Been a member for several years, signed up for some personal training - my trainer left and was replaced by inexperenced one, he quit and then I was given another trainer... it was poor service and the level of knowldge never met with they promices.

When i first signed up they were very attentive. When the time came to end my sessions legitimately (follow rules of the contract) they got ugly! Kept promising refunds and they never processed them. Tried to call head office to get help and they were rude and unhelpful. This company cares only about money! it has been 9 months of letter and unanswered communications with them. They have little or no respect for thier employees and do not care about the client. They just want their money. The management are unprofessional. I was a member of this club for several years. After this experience I will NEVER RETURN to this facility.

I belonged to Nubobys and was paying $125 bi-weekly for gym membership and for a personal training package. Goodlife bought out Nubodys. Toward the end of my training package I asked for confirmation of the final payment date. After asking for a month I was told that theye was an error in the payment system when Godlife took over Nubody and I still owed Goodlife 7 bi-weekly payments of $125 that they didn't recieve (for months of April, May and June). I have been going back and forth with them as they want the payments eiother in one lump sum or for 7 more bi-weekly payments.

I am still trying to get this corrected even thou I have the bank statements that show the payments were taken from my account.

Sad thing is when I went to the bank to get copies of my statements, the bank rep shared his story of how it took him 6 months to get his account straightened out when Goodlife took over his gym a few yrs back in another city.

Further, since Goodlife took over Nubodys the quality of the gym service has dropped so much that I rarely even go there any more and ny trainer left because he didn't like working for them.