Dropped off watch for battery replacement on Oct 11th. We were told it would be done in about 2 weeks. We called in week 3 when we didn't have it. Clerk said it shouldn't take that long and would get back to us. Clerk never called back. Called again in week 4. Manager said it shouldn't take that long and said he would check and call back. He never called. I called again the next day. Manager said that someone from their Store had never told the repair company to proceed with repair. Clerk we talked to in week 3 caught that fact and authorized battery replacement. Manager said watch had been shipped back to store over one week earlier, but they didn't have it. He said he would follow up and call. He didn't. I contacted "Corporate" who said their policy on watch repair is that it takes 6 weeks. I told them that 6 weeks was a ridiculous time to take to put a new battery in a watch and asked them to train their employees who had all said 2 weeks. I finally received my watch back...after 6 weeks of waiting and calling.