I paid for an item. I paid for the delivery of the item by UPS. UPS misdelivered the item. UPS could not find the item and closed the investigation. Elsie Narvaerz of Goodwill Long Beach 562-435-3411 x279 gave me the runaround by insisting that the item was delivered to me when clearly it has not. Elsie told me that UPS told her that the item was delivered to my address. It was not and UPS never informed her that the item was found and delivered to the correct address. UPS closed the investigation and told me to have Goodwill file a claim it them. I called Elsie and she informed me that she has reopened the investigation with UPS. This is nothing more than stalling tactics on her part and I will never buy from this organization again. The cost of the item? $17.00.