Google Ad Words seems like a great business idea, and I have great success with it in the past, but my more recent experience was less than pleasant.

1. I tried to create a Google Ad. I went through all the steps, and yet my ad was not created. I do not mean it did not appear on search sites, I mean it did not appear in Google when I completed it. In my list of ads, it was not present, nor any sign of it. So I did a lot of work and it was not there. Figuring this was maybe some user error on my part (since I frequently make errors), I went through the process again, being very careful to read everything, and the exact same process was repeated and no ads.

2. I tried to get help from Google by using their support system. I could not find anything. I tried to contact them by email, but they will not let you unless you choose a reason why. Unfortunately there are no reasons that correspond to my problem, so I could not email.

3. I searched the Internet for some backdoor to support, some email that might get me through, or phone number. I found one email address, which I used, but was quickly responded by an automated responder that Google does not offer support anymore through the email system.

I am always confused by this behavior in companies. Why do they not give options? Maybe their business model is cheapness and so they do not offer quality or support choices in an effort to keep costs down. But then, shouldn't they offer expensive pay by the use support? This is not available either apparently (if it is, I could not find it). So what am I to do?

I suddenly feel like Google is big brother, a new feeling to me because I have always adored Google, but I feel like I have no choices. Google is the search engine people use, and I cannot communicate to Google customers because of some unknown reason that is beyond my control (if it is in my control then I do not know how to fix it). I feel like they have a monopoly and I have no choices.