31 Aug 2010


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Ticket InformationTicket ID: DMN-590194
Department: Google Slapper 2.0 Customer Support
Full Name: Jacob Pieter Brits
Email: [email protected]
Priority: Urgent

Refund for Google Slapper 2.0 ACTION TO BE TAKENI refer to five tickets which I have submitted, requesting a refund for the money I paid for Google Slapper 2.0. You have not responded to any of these tickets. In stead, you have kept sending automated messages informing me that somebody at the help desk will attend to my request shortly. These are the references:

Ticket no LDK-225710 (28 July 2010)
Ticket no CLA-690752 (12 August 2010)
Ticket no SXI-371470 (23 August 2010)
Ticket no EZG-405972 (27 August 2010)
Ticket no XMA-236384 (27 August 2010)

Since the expiry date of the guarantee is today (31 August 2010), I HAVE NO CHOICE BUT TO TAKE STEPS AGAINST THE OWNER OF THE PROGRAM FOR NOT HONOURING AN UNDERTAKING TO PAY BACK THE CUSTOMER'S MONEY AFTER 60 DAYS IF HE IS NOT SATISFIED WITH THE PRODUCT.

J P BRITS