I fell into this so call free vacation... which cost me a total of 399.00! obviously not so free, , When I purchase this package to Punta Cana it was suppose to included meals, beverage and transportation. I was suppose to take this trip the following month for my honeymoon, my wedding date took place in August! To complicate things even more my house burns down and I lost everything!!! obviously financially I would not be able to take this trip. I called months later to make reservations on for this package. When I called they told me that meals, beverage, transportation is not included, and even said I would need to pay for sales tax on the rm.. OUTRAGED I told the guy I no longer was interested in keeping this package, and wanted my money back!! he told me they don't do refunds, after I told him I was'nt gonna spend extra cash on this package! and insisted on getting my money back! he put me on hold for a very long time and said a manager would get back to me!! no one got back to me, So fustrated I attempted to call them several times everytime I WAS PUT ON HOLD AND EVEN HUNG UP ON...URGH, , months have went by nothing has been ressolve! I just called them again about my refund and was told my package expired and they need me to give them a extra 210.00 to extend my package! WOW I can't believe these ppls, I feel like they intentionately kept me up in the " air until my package expired" and the nerve of this lady to tell me why let your package expire that's your fault! she says to me you had 18 months u shold have took the trip!! LMAO, , I tell her you gonna pay for it my funds weren't available for a trip!!! I try to reserve when the package was still good! even if it was a couple of months later, but after realizing the real details to your package I try to cancel it and get my refund!! but you ppls refuse to give me my refund! and even kept me in the limbo for months with no solution! Now you wanna bring up the expiration date! UNBELIEVABLE, , I finally decided to put a claim with BBB, and attorney general too! I only wish I would have done this sooner!! Instead of assuming they are companies who actually care about there consumers!!! PLEASE IF ANYONE HAS A SIMILIAR CASE & actually got something resolve, , cause of how much time has went by...please do tell me what I can do next!!! not gonna give up & we should def bring these CROOKS DOWN!