My husband and I purchased a Stickley sofa and chair last October. After the delivery I began suffering allergic reactions to the furniture and discovered that it contained down feathers. I contacted the sales rep (Leon) who said that he did not know that the furniture contained down feathers. We then talked to the Manager (Cheryl) who stated that it was our responsibilty to inform them of my autoimune disease prior to my purchase. The sales rep then called my husband back and began shouting at him over the telephone which prompted us to meet with one of the owners (Tom Lias) who stated that it is not the sales persons' responsibility to know the contents of the furniture rather it is the customers' responsibility. He also stated that he would only give us store credit for the purchase or charge us a 30% restocking fee. What a bunch of bull. Our attorney also contacted him and was told the same thing, store credit or a 30% restocking fee. To avoid a costly lawsuit and restocking fees, we agreed to return the furniture and purchase something else. After months of this nonsense and attempts by Gorman's to up sell us more furniture, we decided to purchase a Stickley sofa and coordinating fabric in an attempt to get out of the situation. They still owe us $500 but they are high end so not sure I will ever have an opportunity to spend the money as I will never make a purchase at Gorman's again as we have never been treated so poorly and disrespectfully in our lives.

Buyer Beware of these stores as their "Make it Right" policy is a lie because it has been nearly 11 months and it still is not right.

Gorman’s Furniture (Lakeside Store), Shelby Township, Michigan – Ordered one (1) loveseat, one (1) couch, and two leather recliners mid October, 2007. Were told by our salesman (Craig) that orders take 8 to 10 weeks, but were also told we would have our furniture before Christmas, 2007. Furniture did not arrive. No contact from Gorman’s since initial purchase. Mid January, 2008 we received a letter from North Carolina furniture manufacturer that our furniture was scheduled to ship from the factory on February 28th. Still no contact from Gorman’s since initial purchase. After calling or salesman he was surprised we had received the letter, and said he would call the factory. Our salesman called three days later simply restating the factory’s delivery date. No response from Gorman’s since mid January. Sent an email (via Gorman’s website http://gormans.com) on February 24, 2008 to their Lakeside store expressing my dissatisfaction with their service, and lack of contact with our salesman. No response from Gorman’s. Sent a second email on March 2, 2008 to all Gorman’s stores listed on their website. The second email included a copy of the first, and my demand that my furniture be delivered by March 14, 2008. No response from Gorman’s. My wife left a phone mail message with our salesman on March 12, 2008 demanding they contact us. No response from Gorman’s. TWENTY-ONE (21) weeks have passed with only one useless contact from our salesman (Craig). They have $2500 of our money, and we have nothing. Please give due consideration before purchasing furniture from this company. March 14, 2008.