This is one of the worst customer service experiences I've ever had. I will NEVER even attempt to order from them and I am personally making it a point to let all of my clients and colleagues know how horrible their service is. I am writing up an email blast as soon as I finish this because I'm just that upset and would hate for anyone I know to have this kind of experience.

I attempted to order from them today and rather than getting a knowledgeable, friendly customer service rep, I got a man who didn't know much and sounded like he was reading from a script instead of answering my questions like a human being. Then I got transferred to a woman named Vanessa who was a "supervisor" but had ZERO customer service skills. Her answer to everything was "no" and "we don't do that". I was attempting to place an order for 10, 000 postcards and instead of dealing with someone who was trying to first understand my issue and then help me solve it, she was very flippant, short, and ignorant. She kept talking in circles and never addressed my issue.

On top of that, she never did resolve my issue - she just ended the call with no resolution. When I asked to speak to the owner, I was told he doesn't take calls or feedback. This is a ridiculous way to run a business.

Not only will they never see my money, I'm tweeting, Facebooking, email blasting, and word of mouthing to let EVERYONE (entrepreneurs, event planners, publicists, etc) know about this experience.