GOTHIC CABINET CRAFT
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Category: Home & Garden
Contact Information New York, New York, United States
Phone number: 1-888-801-3100
gothiccabinetcraft.com
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GOTHIC CABINET CRAFT Reviews
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HARRYC0357
March 4, 2010
AWFUL WORKMANSHIP RIPOFF
(Paramus, NJ) I ordered a what I thought was going to be a really nice desk, instead I got miserable workmanship. It all started when they delivered the desk and hutch. When they set it up, they suddenly discovered that the hutch was too big for the desk. From there it has been all down hill. Missing stain, mismatched stain, cracked wood, missing stablizing parts, even crooked drawers.
They were even so lazy as to stain over the door handles instead of staining the wood first. We have had a "repair" guy to the house 4 times and needs to come back again. Now they are holding our money we had put down as a deposit on another peice that we obviously don't want. This has been nothing but a giant headache. The company will not cooperate to resolve this. PLEASE DON"T WASTE YOUR MONEY LIKE I DID.. They have no pride in their products. If the company decides to make things right, I will post an update here.
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LesT56
February 26, 2010
Total rip off
I waited for 10 years to have the bedroom set I dreamed off and five of those years to have the space to upgrade the size of my current bed. I researched the platform bed options online and stumbled on to the Gothic Cabinet Craft website. I looked up the company and could not find any complaints about the furniture so I felt it was my lucky day. The site shows lovely examples of all wood furniture and plenty of options to find exactly what you want though it is a little pricey seemed worthwhile to get exactly what I always wanted. I placed my order after reading the description with my husband. On delivery day, I was in for real heartbreak. The bed was a completely different color than shown…”distressed edges” mean un-sanded unevenly finished plywood with saw cut marks and bad stain, the pieces of the bed do not match as the stain is uneven and different colors, and best of all a queen size bed was fully assembled despite the web assurance “Our beds come in a few large parts that are screwed together using wood screws. Items like our bunk beds and loft beds require more assembly. Local delivery charges include assembly on most items (excluding loft beds and custom work installations)”. Think a huge bed will come in pieces and be assembled on location think again! The customer service kindly offered to *** up the bed (to my horror) which did go up the stairs and down a hallway but won’t fit through the bedroom doorway!! to pieces for a fat fee and another overpriced delivery fee as there are links that discharge the company from responsibility from basically anything(even reasonable quality and size issues). Do not expect sympathy or a resolution from Gothic they will cash in on piling on charges happily. Buyer beware!! I am stuck with a cheap horrible looking bed that was such a disappointment and have to look at it every day. Do not set yourself up for a disappointment and a rip off. Gothic does not produce quality furniture it looks poor at best and homemade. Shop else ware and learn from my mistake.
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007Saby
February 8, 2010
BUG INFESTED STORAGE BED
Ordered an unfinished storage bed from these guys...It arrived on time but as i went to begin the finishing process i discovered bugs in the drawers...tiny but many...I freaked out and called the company they refused to take any responsibility only offering to have someone come and sweep them away. They went as far as saying I put them there!..I took the bugs to a pest control entomologist and they were determined to be bark lice and plaster beetles. The former living in the bark of wood under moist conditions and the latter in ware houses...Luckily neither harm humans or animals but I still had to fumigate my apt and be out of my place while the mess was cleaned up...A MAJOR hassle. I disputed the charge with my Credit card and Gothic blatantly lied about offering a discount at the time i first complained and lied about the delivery...saying it did not arrived wrapped in plastic...which it did.
Overall a nightmare...since I couldnt prove the bugs were from them..I mean I didnt have an entomologist on hand to inspect the delivery...I lost the dispute.I probably wouldn't win a court case against them so I'm out 800.o0 ...SO BUYER BEWARE...shop elsewhere...
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