This is the first time that I have gone out of my way to write a review online or anywhere for that matter, but I am so disgusted and outraged by this company, that I had to let out my anger somehow so here we go:

Today I was spoken to like I was the scum of the earth! Gotprint. managed to screw up my order and I've officially dealt with the most unprofessional and rudest team of Customer Service reps on this planet! I placed my order almost FOUR weeks ago, and the package finally shipped out last week. It should've arrived on Tues April 26th, but according to UPS, there was NO APT # on the address so the package was going back to the sender. I emailed Gotprint to inform them on THEIR mistake, and I was treated like crap! The person who wrote the email even said to me that it was "my mistake" and I would have to pay for the re-shipping fee! I was in a rage at this point, so I called their customer service department. After waiting 10 minutes I finally got someone on the phone. Apparently this person was named Jim, or Jeff, something like that. I explained the situation and he blatantly said to me that "If I would admit my mistake we could move forward with this'. Excuse me??? My mistake???? I repeated the whole story to him, explaining that one of their incompetent employees neglected to type in my apartment number on the address label when they shipped it out, and he said to me "When you entered your shipping address you left out your apt number". I said "Noooo, if you look into my account under Billing & Shipping, right there on the address line it clearly states my apt number". He says "No, its only on your billing address, not on your shipping". Seriously??? Is he high or something? When I entered my information I specifically wrote down my FULL address on both the BILLING and the SHIPPING form. I told him I know my address and where I live, I wouldnt forget to type in my apartment number.

Meanwhile I'm staring at my information on their website and it clearly says Apt. so and so, so i dont know what on Earth he was talking about! He said to me that because I didnt enter it on the shipping form that the package was sent back. This was total BS since on both forms, the address was correct. After getting loud with me and denying that they made a mistake he says to me again "Mam just admit you made a mistake...". I lost it after that and I asked to speak to a manager. He says to me "Well as a matter of fact miss, you are speaking to the manager." Really? Is this how your managers treat your customers? I told him I was losing out on business because I didn't have my business cards, and he pretty much told me "Oh well, its not my problem". I tried being nice and he was just a nasty F***! He repeatedly told me it was MY MISTAKE and made no effort to rectify the situation. I told him I had pictures of my computer screen to send him with my account information on the screen and the correct address in it, to prove to him that obviously I entered my address correctly when I signed up for an account on their site, and that they screwed up. So I asked him if he could hold on while I pulled up the pictures so I could email them to him, and the idiot HUNG UP ON ME! Yes I was hung up on by a "manager"! I was so mad that I started crying out of pure RAGE!

I called back, waited another 10 minutes, some other guy answers, I ask him who the jerk who calls himself a manager is, and he said Jeff or Jim or something and hes a supervisor. I explained the situation AGAIN, he apologized for his behavior and again, DID NOTHING to help me out! He said they were closing and I would have to call back tomorrow, but that another Shipping fee would be involved! At this point I told him, it isnt about the money, it's just principle! You've done nothing but blamed me for this screwup when it wasnt my fault, and have not once tried to rectify my situation and just get these stupid cards to me! I've waited almost 4 weeks for them, and at this point, I will NEVER use them for my printing needs!

Stupid me, I almost placed another order with them a few days before this mishap, but now I will sure as hell use VISTAPRINT.COM. I've heard nothing but good things about them, and I'm sure I wont be abused by any of their customer service reps who call themselves "managers". I hate you GOTPRINT! HATE YOU! You made my night into something out of a horror movie and I literally want to rip the hair out of my head out of frustration I have towards you!!!

I've used GP since 2006 without any issues. In the super-saturated market of offset printing, I've been a loyal customer for the small amount of printing I've needed.

I ordered a brochure on Oct. 16 and paid for two-day air. With their latest turnaround time (which was an extra four days because of the paper I used), I had enough time to process the order and include in important promotional materials by my deadline.

The shipment was due to arrive on Thursday, Oct. 28. I checked my UPS tracking that morning and noticed the packaged had been "successfully intercepted" and "returned to sender" via 3-day UPS ground. When I called GP, they insisted I must have had the wrong address (which we confirmed was not the case). My complaint was handled without apology and a lot of "wow, that's so weird. huh. I wonder why that happened."

I was told UPS made the mistake. I was told I could file for at least a partial refund even if they could deliver by Wednesday, November 3. This was already past my delivery deadline for the promo materials. I had to call to get an extension on my biggest opportunity of the year. I looked like an idiot to my client. GP said they could do nothing else and to call back on Tuesday.

When I called on Tuesday, I was told I would not get any refund or compensation if the brochures were delivered. Again, no apology. I asked if they realized they had put me in a terrible spot with my client his response was that it wasn't their fault, it was UPS' fault. I was told I might be able to appeal for a reduction of the cost of the brochures by emailing Quality Control. I did so.

Today, after 24 hours and no response from Quality Control, I rec'd the package of brochures. They were unfolded. UNFOLDED and I'm already past my delivery date for promo materials.

Called again and was routed to a QC supervisor who told me I could return the materials for a refund. He told me I would not get any reduction in the price of the brochures (now entirely obsolete) if I chose to keep them. I calmly stated that the company's lack of good customer service was going to lose them a loyal client and he repeated that there was nothing he could do. No apology. Nothing but coldness and utter disregard for the nightmare of the situation.

I've since packaged every ounce of material I've ever ordered from this company and will return. I will have to print digitally in small batches for now--more expensive but worth not having to use their goods.

I ordered business cards from gotprint.com. I paid extra shipping to have them here by a certain date.

When they showed up the front side was correct, but the back side had another company's card on there. I emailed them 4 times before I got a response. They told me I would have to spend even more money out of my pocket to send back 25 samples of the cards so they could see that I wasn't lying I guess. I sent them pictures of the cards to show that it wasn't the same as I what I ordered.

They said that I still had to send in cards and that they wouldn't pay for me to ship back what they had messed up!

BUYER BEWARE!!! Read reviews and think twice before placing your order with GotPrint.com. I ordered business cards from GotPrint on 8/15, chose and paid for rush turnaround time and 2-day shipping. I received an email with shipping and tracking info-stating I would receive the business cards by 8/19. However when I receive my shipment on 8/19, I opened the box eagerly to see my business cards AND guess what?!!! - the business cards inside the box are not mine!! GotPrint put on the wrong shipping label on the box. Called them immediately-customer service doesn't tell me where my cards are-they tell me that UPS is coming by with a pre-printed label to pick up these cards. Then they give me a new tracking# for my business cards telling me that I will receive it the following Monday8/23. After checking my new tracking # for updated info on an expected date of arrival AND calling a second time to customer service- I find out that my cards are with the wrong person and UPS has NOT picked it up and I will receive my business cards sometime after Monday 8/23! I also put in a 'problem message' through their website and customer service tells me that the "quality asurance/service" department will get back to me within 24 hours. Then I speak to a person in the shipping department and all they offer is to give me $6.00. At this point, I am so fed up that I ask to speak to a supervisor and she claims that she cannot give a full refund because it has to go through their 'quality assurance/service' department and then tells me that this particular department is closed for the day. So they are giving me a mass load of BS and the runaround instead of doing the right thing and giving me a full refund since they messed my order (their website has a 100% customer guarantee-which I had to remind them about) for the hassle of mixing up business cards PLUS my confidential information landed in somebody else's hands.

I ordered some rolodex cards and they printed the guidelines on them. I went throught the entire process to correct the situation and after 4-5 emails the final response was send the cards back and we'll refund your money. I called to ask how they plan to re-imburse the shipping fees I will incur and was laughed at by a representative and told " your a big boy do whatever you want" and then hung up on. I called to speak with a supervisor who barely spoke english, probably just a call center, and she said the same thing. I am never doing business with this company again. I spend over 10, 000$ a year with them and this is how they treat their customers.