This shipment is supposed to arrival at my doorstep today, but to my surprise, the package did not arrive. The reason give was: No one was there! The address is my company and there is always someone in the office serving customer unless going to the loo. I am very furious about this matter because:

[1] He should have call the recipient on the phone on the airway bill.

[2] He should have left a note telling us that he was here but no one was around.

[3] The status on the web was: items on the delivery van. I was waiting and waiting. Did he not holding a PDA or something?

I call the service center in singapore and spoke to a gentlemen by the name of Sam Mak and demanded the name of the driver whom delivers the item. But, was told that he does not know the name of the driver. The problem here is, then is he able to contact him when there is a change of delivery address or other emergency?

I take this incident very seriously!

Thank you and with regards,
Y.H.Kang.