Grand Canyon University
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Category: Education
Contact Information
Phoenix, Arizona, United States
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Grand Canyon University Reviews
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frustrated master's student at GCU
July 14, 2011
Official Transcripts to Teach
I am extremely frustrated as well! I have been on the phone with them all morning trying to get a waiver to get my official transcripts so I can get my intern cert so I can teach. I have three more classes to take here which require me to have my cert. But because I have a low balance on my account - I don't work in the summer therefore have no money to pay it - they won't let me get them. Which now means I can't work and can't take the three classes I have left. To top if off I had to call back to speak with my Financial counselor she didn't call me back really? At first I really liked this school but every other week it seems like my counselors are changing and I have to re-explain everything to them. I am a frustrated Master's student - Wish I read all the complaints before I wasted my money.
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ughgcu
July 9, 2011
Financial
I too am very frustrated with Grand Canyon. It seems that they do everything possible to put errors in your financial area. I have been attending GCU for three years now, I have only moved once, yet they never can get my information correct. They love to add fees to your account. I have to call them once a week for one thing and yell until they do something about it. My husband, they sent the wrong amount to us. He had just spoken to them, they said everything was fine, it was not. They did not call, email or send a letter telling us they had sent the wrong amount. Then they credited his account, seven times with an award he has never had before, took away his military, sent the extra money back, put the military award back on, said he had to pay, over two thousand dollars. We finally after months of fighting and they lying to us, did an account audit, that did not work either. They never took off the seven award errors, brought in balances we have no idea are, and send he his stipen, and told him, OK we fixed it, you owe us two thousand dollars. You can pay that right now. Don't go here. I have to threaten a lawyer to get them to call me back. You don't want this. Now, that we all have this balance, we can't transfer or get our records. Though its their fault, but we have to pay, which we are not. After three years worth of work, 1800. per class that teachers you nothing, but you write a term paper every week. It's not worth coming here. We are talking to a lawyer, possible class action against them for the troubles, heartaches, and general the extra tears we have gone through, plus the phones we have thrown across the room. Now, they are charging 100 for old students and 400 for new students a fee for the new classroom. Beware, also class prices went up too... DO NOT ATTEND THIS SCHOOL, IT WILL HAPPEN TO YOU
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hilzaberry
June 29, 2011
Grounds for a lawsuit??
Unlike most of the complaints on the internet boards I was an on ground student at Grand Canyon University and was attempting to get my BSRN. I was enrolled in school BEFORE the Apollo College merger and I have to say that the time at the school pre-Apollo was actually quite good. I had a couple REALLY brilliant professors including one who was a lead microbiologist for humanitarian missions to 3rd world countries to help with vaccinations and pandemics. However after Apollo came into the picture the school all the good teachers were either fired or unable to teach the material they wished to thus the whole system went to hell.
I know that it is nearly IMPOSSIBLE to file claims against private schools however there were a few incidents which occurred during my time at the college that I personally feel are beyond the legal protection blanket of the "private college" title. Please let me know if it seems like I have grounds to file...
1) When I started school at GCU I was told VERBATIM by both a nursing school advisor and an academic advisor that if I started out my academic career at the school with Freshman status I would be automatically accepted into the BSRN program at the school as long as I maintained a 3.0 GPA for all of my under grad years. In order to qualify myself to be a freshman I didn't transfer SEVERAL classes and paid to retake them at GCU so I could qualify for the automatic enrollment bonus. Upon hitting my senior year I met with the nursing school advisor to sign up for classes (I had met the 3.0 requirement) however I was not only told that my GPA was not high enough to enter the program (so I needed to retake classes) but that there was never an a promise of automatic entry into the program with freshman status and a 3.0 GPA. So basically they lied to me and forced me to pay to retake classes I had no need to take and then revoked a promise they had stated upon enrollment. My mother, father, and emails can attest to their statements.
2) While I was enrolled in the schools mandatory "Ethics" class I was participating on the online weekly discussion board when the topic of euthenisation came up. Of course it is controversial however I stated my views honestly and logically in order to get credit for the assignment. It was then that the professor personally replied to my post comparing me to "the unholy nazis who ran gas chambers in Auschwitz" and continued to go so far to inquire if I was "one of those baby killing pro-lifers". May I remind you that this is THE PROFESSOR???? I reported this to the school and nothing was done.
3) While I was enrolled in the schools "Christian World Views" class online I was mandated to work online with another student to finish an assignment. When I contacted that student at first I wasn't able to get a response, to which the professor stated "I was not trying hard enough". Finally when I did get a hold of the student after doing much of the work on my own the student then stated to me if it would be cool if he just bought a paper online to turn in as our assignment...I was NOT about to get screwed for participating in plagiarism and turned him in to the teacher and to the school. Nothing was done. He was passed and the teacher said nothing.
***This might fall under whistle blower category***
These actions took place during my time working in the GCU offices/call centers
1) Students who were employed by the school to contact people who were "interested" in GCU were suppose to be removed from the lists when they requested to be removed but they NEVER WERE, students also called phone numbers before their legally allowed time zone time, and called people who were on "do not call" lists.
2) I PERSONALLY saw and was even offered to pose as a GCU graduate WHEN I HAD NOT GRADUATED for the purposes of recruiting more students, the school was also offering the position to people who were not attending GCU. Another position offered included going onto webpages posing as a GCU representative and responding positively to any and all negative feeds regarding GCU.
The actions of GCU make me sick and I am glad that I was able to get out of the school with all of my class credits in tact HOWEVER there are several students still trapped. These are just a fraction of the horrible things I have dealt with concerning GCU however I don't feel that anything else is able to hold up in a legal fight. Please let me know if you believe that I have ANY grounds for a suit! Any advice would be greatly appreciated.
PLEASE REMEMBER I WAS AN ON GROUND STUDENT!!!
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Has anyone else experienced this?
June 16, 2011
Are they for real?
On-line
I want to let you know that I spoke with my manager about speaking to the instructor before the course begins. The answer is no. The reason for this is because most of the time, we do not even know who will be teaching the course before it begins. The other reason is because we do not have the authorization to give out the instructor’s personal information. I am sorry about this. Please let me know if you have any further questions at all.Thank you for the email.
Once you are registered for the course, I will walk you through a classroom orientation. Before you start, you will know exactly how to navigate through our system and what is expected of you for the duration of the course. You have until the day before the course starts to drop the course for a full refund. Once the course begins, you can still drop in the first week, but will not receive a refund. After the first week, you will not be able to drop the course and will receive the grade earned.
Once the course begins, you will be able to communicate with the instructor by email as often as you would like. Your instructor will have “office hours”, and can be reached by phone during those hours.
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k.wade
June 15, 2011
ANY SOLUTIONS?
i don't know if im qualified in posting my problems with this school i really like this school. the only thing about it is that i failed two of the classes there and at first i was told that from my finance counselor that she would see if she could get a private loan done i didn't hear from her for a while and when she finally got in touch with me i was told that to continue with my classes that i would have to pay 3734.31. and i never got my disbursements. i did not attend this college for any reasons other than to further my education so i could provide my son who is five, a better life. if I'm wrong then I'm sorry. i don't have the money to pay the sum I am already struggling to keep a roof over our heads and food on the table.
k.wade
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DisappointedGCU
June 14, 2011
contract failure
June 13, 2011
Dr. Kimberly LaPrade
Dean, College of Education
Grand Canyon University
Dr. LaPrade,
I am submitting a request to you for assistance with an unresolved situation with the university that you represent, or connecting me to an individual who can assist me in an expeditious manner. My name is [redacted], and I am a GCU graduate effective June 8, 2011.
I have been charged for coursework that was not a part of my enrollment agreement, and my attempts to resolve the situation within the prescribed channels has led nowhere. At every step along the way in this situation, I was informed that the charges would not occur. When they did, I was notified that the charges would be reversed. It is now going on to the 6th week without any resolution despite my repeated calls, and without any contact from the academic counseling department as to progress.
In November 2009 I enrolled with GCU to complete a masters program in education administration. In Winter 2010 I had to sign a new enrollment agreement to change to the four-credit programming. At that time, I signed an enrollment agreement which called for two 2-credit internship classes. In October 2010, I was told that I would have to take two 4-credit internships, but that I would not be charged for the second. I was reassured by Ryan Weeda, my second academic counselor that this would be the case on repeated occasions.
In April 2011, I was charged for the second internship. Approximately 1200 dollars was subtracted from my financial aid package, leaving a balance of 760 dollars owed to the university. I immediately contacted Ryan Weeda, who informed me that he would submit the issue to his manager for resolution, and that the money would be refunded. After two weeks, I again contacted the university to check on the status. I was told that Ryan had been promoted, and that Dan Medina, my third academic counselor, would assist me. Dan was not aware of my issue, and I had to start the process over. He asked me to submit a complaint form, which I did, and that he would forward this on to his manager.
After two weeks I was contacted by Erin Ontko, who notified me that I had an outstanding balance on my account. Angry, I asked to be connected to Dan, and was notified that my academic counselor was Katherine Biesler (now my fourth counselor in a year and a half), and that Dan was helping her accounts while she was on vacation. Katherine notified me that the request had been approved by her manager, but that action required approval from an unnamed regional manager. Since this time (four weeks into the formal process) I have had no resolution or contact from Lorenzo Sanchez, the academic counseling manager. I am now in my sixth week, have completed all coursework and requested transcripts which I am concerned will not be sent due to the outstanding balance. It appears that GCU has made little priority resolving this situation or contacting me.
I request that GCU honor the signed agreement that I have contracted with the university, and that the 860 dollars along with the 1200 dollars already received be refunded. I am disappointed that the university has not demonstrated leadership or action on my behalf, and consequently I am cc’ing this email to the administrative leadership, along with the Arizona State Board for Private Post-Secondary Education and consumerist.com seeking resolution.
I hope that this action will spur the university to resolve my situation and take appropriate action so that other students do not suffer.
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UPSET STUDENT2011
June 2, 2011
Financial aid nightmare, unprofessional, WORST educational experience EVER!!
This university is the most unprofessional educational company I have ever seen. My situation is so complexed... but after attending GCU for the last 3 years I have been through 3 academic counselors and 2 financial advisors. I decided that in 2010 I no longer wanted to complete the degree I was attending GCU for. I talked with my financial advisor and she stated that I would have to take 2 more courses in order to leave the college free and clear. So trusting my financial advisor... I took those classes. So come to find out the information in one of my class was extrememly familiar. I realized I had already taken the class and passed it with a B... called her immediately, no worries its my mistake and it will be removed from your account she says. Ok all is fair. The college is still trying to make me pay $1375.20 for this course I was enrolled into twice. I was in this class for a day!!!
The additional course I was in, I ran into some problems completing the practicum hours. I communicated the issues with my "facilitator"/instructor, she stated my reasoning did not meet the requirements of the extension that could be given. HELLO... if the school Im interning at wont allow me to go until further notice... then I cant go!! What am I supposed to do... NO HELP!!! I would have to retake the course. "But you already did all the assignments and received good grades so just resubmit your assignments when you retake the course and then you just have to focus on the hours that need to be completed" she says. I finished on 12/5/2010, turned all that I had, and thought I was free and clear to leave the school.
So months and months pass... it has now been 6... I get a call from my newest academic counselor and financial counselor. We need to get you back into classes. Long story short... my unprofessional academic counselor never removed that course I was double booked for... AND GET THIS... I never had to take those addtional courses she stated I had to take. I was free and clear to leave when I wanted to. So what this did now is put me into a new payment period for the academic year. I asked for an itemized statement of my charges... weeks went by and I received nothing from my financial aid counselor. Finally get it because I called and tore someones head off over the phone that had zero knowledge of my situation.
Ok... so moving on, because I only completed 4 credits of that academic period supposedly the university had to return all of my financial aid (SUB and UNSUB loans/PELL) for the entire academic year. They are now say I owe them $12, 000 and I have 1 day to get back into classes or it will be sent to collection with 30% interest sum attached to it. I have checked my loans and PELL grats through NSLDS.ed.gov and there has not been a cent returned. My options are to come back and take classes at this crappy university or owe them this money. Thats all they had to offer me, when I never should have had to take those classes and it was their academic advisors fault. I stated I want to take to the advisor I had to straighten this mess out... GET THIS she no longer works there, the college had to let her go. Everything that I told them... some matched up and some didnt because she took in adquate notes.
I asked to get the money back they supposedly sent back to cover my courses. The cannot do this because I am now labeled at inactive student... but I wasnt at the time that money was awarded?!?! The labeled my as a withdrawn student as of 12/5/10 but never processed my varifaction letter until 12/8/10. I have proof I emailed that varification letter to my financial advisor 10/18/2010.
I NEED A LAWYER!!! I know I have rights as a students somewhere!~~NEVER AGAIN~~~NEVER AGAIN will I take online courses from an out of state college!!!
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eric harding
May 16, 2011
federal Aid
I attended Grand Canyon Universities MBA program and received Federal Financial Aid. The last semester I was enrolled at the college I was scheduled to graduate in the middle of it. The schedule was to take two classes per semester. In October 2010 I completed the program and Graduated, I was not required to take the second class in that semester to graduate. The whole time I was in my last class I had noticed that my account had a credit for $1612.31. I called GCU financial aid department to inquire about the credit. They did not understand why I had the credit and said they would look into to it and contact me. Several weeks went by and no one contacted however all of a sudden I received a check for the $1612.31. I cashed it and used it thinking that was my money. Upon completion of my last class I filed my graduation application and sent the required fee of $200. It said I would receive my diploma in eight weeks. Nine weeks went by and I did not get the diploma so I called and they informed me I owed the college $1612.31. I asked why and they told me that I was not eligible to get that money. They said that it was sent back since I only took one class in my final semester. They told me that the money was credited back to my loan and this fact I was able to verify. The issue is that I have is that the check was sent to me and my assumption was that I could use these funds. I had received several refund checks while enrolled in the school and I had never had any problems. The money is gone and now I do not have the ability to repay it to the school. I went through four different financial aid workers while I was enrolled and it seems like no one knows what is going on at the financial aid department. On this issue I have talked with several people, including a supervisor. Everyone tells me something different and I have spent several hours on the phones attempting to solve this problem. I have done some investigating about the schools financial aid office and it seems like many similar issues happen to other students. I am hoping that maybe what has happened to me and the other students can be prevented. The department feels that it is my responsibility and I feel that I am not a financial aid expert. I was that schools client, and as the client I was relying on professional advisement which I did not get. This problem cannot be solved with the financial aid department and I feel that this school has taken advantage of me along with many other students.
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Mikedogg13
May 14, 2011
Rip Off, Fraud, etc, etc.....
Hello fellow GCU victims!
I have had two people contact me today concerning the fight against GCU's unethical practices.
One who has been screwed and one who has really been screwed by the GCU administration.
Join the fight today!!! We have the motivation but we need the numbers. People only listen to the masses on these matters. If you want your situation heard...then e-mail me here: [email protected].
I will help you fight or fight for you...GCU needs to be held accountable and we will do it...one way or another.
Mike Ashley |
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Mikedogg13
May 12, 2011
Rip Off, Fraud, etc, etc.....
Hello fellow GCU victims,
My name is Mike Ashley and I am unfortunately an online student of GCU. I have been on the bad end of the stick with them for a while now and I have contacted the Phoenix board of education, board of higher education, the US board of education, the accreditation company for GCU and the Inspector Generals office concerning my troubles with GCU. It seems that their are ZERO governing bodies to reside over GCU or any private college. I was told that they might have a local board but that the board could very well be comprised of the people who own the university. I believe they would be the very Apollo Group that has made this adventure a complete cluster-fuck already.
We have been treated like garbage, ignored, lied to and worst of all...they have our blind government behind them in black balling us all to pay them regardless of their offenses. By standing Idol and ignorant of our cries, they are helping in our demise.
If we have to force a class action lawsuit, we will all need to band together to convince an attorney firm to represent us.
Please contact me when you receive this message. My private e-mail is [email protected]. I need your help in determining my options if their are any. We all need to band together to take these bastards down.
Thank you for your time and input.
Mike Ashley |
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