Stay away from this school!!! The staff is very unprofessional and lack training. When problems occur the school will ignore them and when you call to try and to get help the staff acts as if you are bothering them when the problems you are having is indeed the schools fault!!! This school is pathetic!!!

I want to start by saying this school's staff lack training. I'm currently enrolled at this university (enrollment date 07-29-2010) and since I have been enrolled at this school I have experienced nothing but problems. PROBLEM #1 Starting with one of my professors, I had had a problem with my professor grading work and posting discussion questions on time. I immediately reported this to my academic counselor (Morgan Denney) and a ticket was created to check and make sure he was doing his job. Well I waited a couple of days for my resolution and come to find out it was discovered that he was not meeting university requirements but nothing was done about the situation. I was told by a manager (Alecia Burns) that the university had to hire alot of new staff and he just needed to be further trained. I gave him and chance and still things remained the same he still didn't meet requirements regarding grades and posting. This issue was not resolved! PROBLEM #2 I started my second term at this school on January 17, 2011 My loans and teach grant posted to my account but no pell grant. I've called the school several times regarding my pell grant posting to my account no one in the financial aid department has told me anything and they still haven't released my money. Everyone keeps creating tickets for what they call the back office but still the issue has not been resolved. Each time I call the counselors act as if I am bothering them when its really their job to resolve my issues instead of acting irritated. I want to address a financial manger Jennifer Randoff I have contacted her serveral times and left a message but she never returned my call and my finance counselor Kimberly Judy stated that Jennifer maybe has not returned my call because she is tired of dealing with my problems. How professional is that.PROBLEM #3 I've been double charged for two of my classes and I've contacted both financial aid and the academic department again nothing has been done about it my account reflects a balance that I don't even owe and the school is aware that I don't owe it but they has done absolutely nothing about it. This school's staff is lazy and very very unprofessional. They don't show any concerns about the students at all. I really regret I ever enrolled at a university like this. Its sad that this school claims to have a christian heritage but has staff members that talk and treat the students like garbage. College is very expensive and as a student its not fair to experience this many problems especially being a new student correction its not fair to experience this many problems at all. I am a good student and have great grades I really wish this university would do better or go out of business!!!

This is by far the worst experience, I have ever been put in. I have been enrolled at GCU since 2008 and completed all my classes required for my degree. As I filed my graduation application this past November as i have been told by my academic advisor I came to find out that I can't . On dec 3rd, I was contacted by Andrea from finances at GCU stating that GCU wouldn't be able to confirm my degree or send any official transcipts out because I owe $1, 425.00 for my last class that I took in August. This is in itself was a shock to me because no one has informed me with this information prior to that. I never received a bill from GCU for this amount, nor an email, nor did it show on the student portal that there was a hold on my account or that I needed to make a payment of that amount . I was originally registered to take the class in july but due to my admission to the hospital 2 days prior to when the class actually started, I felt that I wouldn't be successful in the class so i contacted my academic advisor ( Brooke winburg) by email and asked her if I can take the class in the next upcoming cycle and if it would affect my current financial aid. We spoke on the phone and she told me that I m able to take it in August 19th and that it wouldn't affect my financial aid since i didn't sign in the class or started any discussions . I called my financial advisor Matthew Schanen and he also told me that my financial aid looks okay and after this last class, it looks like I have completed everything and there is no holds on my account but i come to find out that I owe the university for this class because I didn't take the class in July but in August which is a new financial aid year and at the time I didn't renew my financial aid ( which I didn't know about because my financial advisor never told me anything about a renewal but infact told me that my account looks fine) and how would i renew my FAFSA if i m graduating and have no classes that i m enrolled in ???????? I was told that I should have received an email with the renewal for financial aid and I didn't receive that email at all nor did i receive any paperwork. I was never contacted by anyone in the finances department to let me know that this is the case and my student portal didn't show any payments due or holds on it until the day after finances contacted me after turing in my graduation application. I m really frustrated that I m going to be the victim to someone else's incompetency and lack of efficacy to relay accurate information to the students. If I had to renew my financial aid, why didn't the financial advisor let me know and sent me an email stating that?. Isn't that what a financial advisor is suppose to do? Why did he relay wrong information to me stating that my account has no holds and taking the class in august would be fine and now I m faced with this problem? How was I allowed to take the class and financial aid didn't cover it and there wasn't any payments made by me either? Well to answer these questions I was told by my academic advisor to contact a manager in the financial department at GCU for her to make the decision to clear my account or not. Surprisingly, the manager had the same last name as my financial advisor so i wonder if they are related????? her solution was after reviewing my record she states that he tried to contact me on 2 different dates and has left voicemails telling me that i need to renew my financial aid but he didn't hear back from me. According to her my options are to take a personal loan and pay for the amount or set a payment plan ...I went ahead and contact my cell phone company and got records of my incoming and outgoing calls on these 2 dates and come to find out that no calls has been received or made to GCU on both dates... I have filed a report with BBB and will take it to my lawyer next if this matter is not solved... Where did my financial aid for the class go? I m the victim to a financial advisor incompetency and lack of efficacy to relay accurate information to the students.

I'm not being taught properly in school. I sure don't know most
of the time what I'm doing.

Where do I start? I'M SUING THIS SCHOOL FOR EVERYTHING THEY ARE TRYING TO TAKE FROM ME AND EVERYTHING IN BEWTEEN!!! With that said, I have been jerked around for the past few weeks as to when my financial aid will post. I have done everything I needed to do as far as turning in forms and signing papers. Now all I have to do is wait for the school to do their part. In the federal school system I am with the status withdrawn. Not a full time student, but withdrawn from the last school that I attended. I have been at GCU since October 4, 2010. Four weeks into class and halfway as well, I am being told that since I decided not to transfer any credits, I have to now furnish a high school transcript after being told in the beginning that I would not need one. And now I do? I was told I need one to be accepted into the school. So let me get this straight... I'm not a student in the school, but my loans and my military grants to include my pell grant came through? But because I don't have a high school transcript turned in ( i tried to turn one in on the 1st of October with everything else), you are telling me I am not even a student? Yet, I am in a class. And I am responsible for paying for this class that legally, I am not supposed to be in??? When my lawyer hears this one, he will laugh his coffee out of the cup! Also, I was emailed by Craig Lafevre the Military fin aid guy. He took up a condescending tone with me throughout the emails and when I told him about him self and then kindly asked not to be contacted directly by him, he calls my personal cell phone. They don't care about you at this school. They do not keep up with the students and they do not communicate with each other about whats going on with the students. I have never been so ashamed to say I go to any school, but the funny thing is, I am ashamed for the people who work there who will eventually loose their jobs when the school gets closed down. They run a criminal operation there at the school and I will not stand for it. Nor will I let it continue. I have prayed for them day and night and even tried to say that it was not everyone there, just a few select people. But this problem is something that has spread throughout the school administration. The most important thing is getting your money. My fiance goes to the school as well and they charged her for an extra class that she is not even scheduled to take. Just so they can get a piece of her pell grant. It is a low down shame to claim to be a Christian school and we find out it is run by Mormons. From the last time I checked, those were two different entities. Am I wrong? I have saved every email and phone conversation. I have forwarded everything I have received and sent to the school as well to my lawyer. I will look forward to the actions the school will try to take to save their hind side. I pray that someone gets through to them. I am only one of many people who have been done wrong, but I will not let it continue to happen. Thank you for reading. Be blessed.