Grand Design Travel is a scam. They tell you to contact Outrigger Vacation Club (who is one of their counter parts) for reservations, but it took approx 11 days before Outrigger would even return calls for a reservation to Ogden UT, and then only after I called to cancel the contract. When I tried to call Grand Design Travel about the problem, they would not return my call and subsequently changed their address (would not accept any correspondence0.

This is a scam. They get you to come to a high pressure sales presentation with promises of "free" gifts, but nothing they give you is free. Everything requires you to mail money to get your "free" gift. The membership they are selling is priced anywhere from $10, 000 to $1, 000 (they start at $10, 000 and keep coming down hoping you will bite somewhere along the way) and they promise you huge discounts on travel for the rest of your life. Only problem is that once they have your money, there is no more customer service or concern about you. They refer you to another phone number (another company) to book your travel and none of the travel discounts they quote in the sales presentation are really available. The "discount" travel they quote you is not better than anything on the internet you can book yourself.