Grand Homes refuses to refund our earnest money of $5k!
My boyfriend and I signed an agreement with them in summer of 2010, but it turned out that the floorplan was not what we wanted, therefore we changed to a different floorplan that was $6k more. However, the builder decided to increase the price by $40k! My boyfriend said no because that was over our budget, so the salesperson told him we would receive our earnest money within six weeks. Six weeks passed and we never received our money. We called them countless times and left numerous voice mails, still, no answer from them. I decided to use an unknown number to call them, and without surprise, they picked up! Once again, they said we would get our money soon, but still nothing. Finally, more than 4 months later, the manager decided we can't get our money back because we already signed an agreement with them for the first floorplan.
It's ridiculous how we were misled and mistreated by this awful and dishonest company! $5k is a lot, and it would not do any justice if this company keeps this money without doing anything, when we worked so hard for it! Don't trust Grand Homes!

We only been at our new home since 2006 and everything is falling apart. The walls are chipping. The master bathroom soap holder fell off after 18 months of moving to the house. Microwave stopped working. It's unbelievable that a builder like Grand Homes can use such cheap quality products/workmen. I lived in my first home for 8 years and never had any problems.

Grand Home refuse to return my Earnest money. In January of 2008 I purchased a house from Grand Homes Builders. The agreement was:

A. I WOULD HAVE TO sale my EXISTING RESIDENCE. If I could not sell my home, grand home would refund earnest money.

B. If the lender declines my loan, GRAND HOME would refund my earnest money.

During the process I experience problems. The sales consultant whom did the contact was let go... the loan person was let go... The builder was let go... I wrote letters to Mr. Edward Barge/ Divison office and Vic- President Mr. Mike Mints, but I got no reply.

I explain that I was having a problem with getting a loan; the sale of my house was not selling well. I did not get a reply until the build call to say I need to do a walk through of the house. I explain to the New Build that I could not get a loan for the house. He said don’t worry about It and please come and do the walk through. There I met Mr. Michael Linck/ Relationship Manager. I inform of the problems. He gave me Mr. Mints e-mail. I e-mail Mr. Mints of the situation and was inform that I was not getting my money back. Because, if I would have had a sale consultant they doing the sheets rock stage I would had been told. His reply is not his problem.