Back in October 2008, I had a granite counter top installed and noticed shortly after the counter top was installed that the cook top was cut off center from the microwave above and stove below. I contacted the Beautiful Granite and let them know the issue and asked them how they want to handle this error. I would schedule three times for the installer to come out to look at this and each time would cancel or not show up for the appointment.

Just recently, the seam at the cook top (near the backsplash) has come apart. Once again, I have contacted Beautiful Granite to get this repaired since they offered a (10) year warranty for the countertop and labor. Throughout this mess, I have been dealing with the office manager to get this resolved. The first time I got a hold of the installer/owner (Pete), he told me “he will let the boss know of the problem.” I am sure the office manager is getting tired of my calls and has told me on numerous occasions the owner / installer is “a little scattered.”

The company was scheduled to come out (January 08, 2009) and as expected, they didn’t show up. I received the same excuse they will be there “next week.” The conversation was “a little ugly” to say the least. Beautiful Granite promised to show up on January 12, 2009, and as expected, a no show.

I can only assume that the owner doesn't care about his customers or plans on going ouit of business and doesn't want to deal with his screw ups.