I was to get info on grant money available with shipping and handling for a small sum of 4.99 and $78.00 dollars was taken out of my bank account unauthorized. My name is Jeanne Stimpel and I want my money back!!

Grant Masters has fraudulently charged my debit card the following amounts:

$1.97 on 05/03/2009
$38.84 on 05/19/2009
$38.84 on 05/19/2009 (second charge)
$38.84 on 06/20/2009

Once the charges were discovered by me (I don’t receive paper statements for this debit card, nor do I have online access to the account information; that being the reason that the charges went unnoticed for so long), I contacted my bank and they actually called Grant Masters to cancel any further charges and they have also opened a fraud complaint on my behalf with Grant Masters; obviously I have cancelled the debit card to prevent any further fraud.

I have never accessed their website (I don’t even know the URL); but was told by their third-party Call Center (in Costa Rica – (800) 926-0273), that there is nothing that can be done to reverse the unauthorized charges. In trying to get my call escalated to the actual company, as Grant Masters could easily verify that the User ID and auto-generated Password associated with my personal data has never authenticated to the Grant Masters website, the agent told me again that there was nothing that I could do to have my monies credited back to my debit card; and was then given the physical address of Grant Masters in Utah, where I could send a letter of complaint.

To be certain that I have been clear in my complaint; I have never accessed the Grant Masters website, therefore no services and/or content has been provided to me by them.

This is the second month that 24.87 has been withdrawn from my account one number says the offices are closed call back during office hours but never gives the hours of business. The other number is a non-working number. I will be changing my account and would like to know who authorized these deductions.

I checked my Visa Debit Card statement and found out that is company took $38.34 from my account twice on 7/24/09. I did even order in thing online for them to get my information. I called my banking company, they didn't even know who this company was. So, they gave me the number 1-888-246-9734 for the Customer Services. The man gave me two codes to fax to 1-801-812-8096, so I did that four times.

I haven heard anything back yet.

After reporting this several months ago, I noticed on my credit card statement that these charges were coming up again and all in different phone numbers and companies. I called the number and disputed the charges with my credit card company. I had to get a new number to further avoid charges on my account. There was a cancellation number given to me by the representative as CX#07270910652330.