Received an unexpected charge to my account of $38.84. I called the 800 number listed by my bank beside the charge. After waiting on hold for 35 minutes, they hung up when I asked for the company name. I called back and after waiting for 12 minutes, selected #1 to "leave a msg" due the "high volume of calls" and discovered that the mailbox was full. The automated system then transferred me to the "operator" who automagically told me that their mailbox was full. I've received nothing from these people under the name that is on my account "Grant Masters." Now, I've had to cancel my debit card, wait for the new one to arrive because of these unscrupulous people. Of course, if you can sleep at night while ripping people off then they have a pretty good business model. If 10, 000 people are ripped off at $40 per month then their gross is $400, 000 or $4.8MM.

The third call finally got through to a warm body after a 17 minute wait. Service rep acknowledged that they are a call center handling 5 companies - all of which I'd never heard of. He said that I'd receive a refund in 10-14 days. I asked about the call volume, mailboxes being full, etc and he just snickered.

My complaint is about the same as others, I never asked for, nor did I know anything about this DVD, a surprise. So was my bank statement. I called to ask them what this charge was for, they tried to tell me that I had requested the DVD, AND or whatever other 'services' they alledgely provided. While on the phone, I pulled up this page. The person on the phone TOLD me they also use another name! Glad this is online, I have to prove to Paypal that these charges are fraud. Paypal would not help me at all on this, I found out myself, yet Paypal continued to pay them! Still a problem, someone is getting the money still! Meeting with banker tomorrow with proof. Good luck everyone, use that adware, spyware, etc. but check the company first. Antivirus XP 2008, is a rouge hacker who gets your money by hijacking your PC, can't make a move, even after turning PC off! Hard, very difficult to get rid of once they are in.

KEG
Los Angeles, CA

I have had $7.95 debited from my account twice now and never have seen any product or signs of why i might have given them any permission to do so, which i have no clue who the hell they are. It might only be $16.00 but I want it back plus the overdraft fees and so on that they cauzed to...

They asked for a shipping fee for the DVD... but I have been getting charged for it for 3 months now... $39.95 a pop. I believe I've paid for the DVD and shipping for 3 or 4 people. IT HAD BETTER NOT HAPPEN AGAIN. My lawyer advised me to send this, and then he will handle it from here.
Thanks!
Barbara

ok I fell for it too. I thoughth it was a great deal and the cost of 2.95 is all that I had to pay was way too good to pass up so i thought.. but I still haven't reciveed the cd nor a reason why I haven't gotten it. I called and inquired about it and later found a 39.95 charge to my account as I went to my online account later that night. I couldn't call them during the weekend so I had to wait till that monday to do anything so I called them and asked them why did I get charged for something I didn't agree to. they said it was for the trail period and I told them I still haven't recived the cd and can't be charged for something i haven't gotten. the person on the other end said to me " sorry there nothing I scan do for you then." and hung up on me thats when I gotten up setand called them back and requested a superviser and explained to her what the problem was and she too said the same thing I had them cancel the whole thing and went to my bank and explained to them as to what had happened .they informed me that in their records the same company charged me three time before I talked to them in less than three weeks. so now I'm asking for any help as to what to do to get my money back. If anyone knows a way please forward the info please...