My most recent CapitalOne Credit Card statement included the following item:
20 Jun Grant Masters 800-926-0273 $38.34.
I did not recognize this charge and called the 800 number to cancel whatever it was and demand a refund. I was assured that I would receive a refund in "7 to 10 days". My confirmation number is 071309-10251664.
Shortly thereafter, I received an e-mail confirming my cancellation. This e-mail said, in part,
"Per your request, we have canceled your automatic payments as of Monday, July 13th 2009 and no further action is required on your behalf. Your cancellation number is: 071309-10251664."
I received this e-mail at 1:04 P.M.
At 4:35 P.M. I received another e-mail which stated (in whole):
"Our records indicate you recently contacted GrantMastersOnline.com Customer Support regarding the status of your membership.
"If you requested to cancel your membership with GrantMastersOnline.com, you should receive an additional email confirming such.
"If you requested a refund, it will be reviewed by our escalation department and, if approved, the refund will be submitted. Please allow 2 to 4 weeks for approved refunds to post to your bank account. Please let us know if you need further assistance.
Sincerely,
GrantMastersOnline.com Customer Support
Phone: (888) 246-9734
Email:
[email protected]"
I called the 888 number and informed them that "2 to 4 weeks" was absolutely unacceptable, and that if I did not receive a refund in 7 to 10 days, I would inform my credit card company that the charge was fraudulent.
At that point, the person to whom I was talking ("Toby") stated that apparently there was another person with exactly the same name, and that I had received the 2 to 4 week e-mail in error. Toby further assured me that I would receive a different e-mail consistent with the 7 to 10 day time frame. I reiterated my determination to charge them with fraud if I did not receive the refund within that time frame.
Mack Harrell
West Orange, NJ
