I contacted them on 9/19/09 to cancel the subscription, they gave me a confirmation # and told me to fill out a form on their website. I did that and they wrote me back stating that my account was cancelled and I would be receiving my refund in 48-72 hours. I still have not received the refund.

I authorized $1.95 for software to locate government grants. The very next day there was an additional charge of $57.61 on my debit card. I did not authorize this charge. So far they have not refunded my money.

57.61 was taken out of my account and all that i agrred on was 1.95. This a scam that i pray that doesn't happen to someone else.

To who this may or May not concern

This is my second attemped to recover funds that where taken out of my checking account with out autherization this is an illegal act in this the state of Ill and I will be taking legal action if all of my funds are not returned to my account by the stated date 09/11/09. I have waited for two weeks for respounce to my first request. I called today and a post dated respounce appeared on my email today that was not there yesterday.It further stated that due to a lated respounce you could only refund some of my refunds, about $40.00 dallors. Please be advised I'm requesting all, thats all of my funds ranging from when I first accessed your scam site. to process fees, taxes fees. membership fees. So I want the following $1.95, plus $1.50 process access to my checking account twice, plus $57.61 membership, fee for a total of $62.56. I wil be contacting this states Attorney General office to make them awear of you scam site. as well as for my attorney the States Attorney, the US States Attorney, and the I will be filing a complaint with the BBB as well onthe above stated date if my fundes are not returned to my Checking account by the end of the day at 5:00p.m.

Thank you for your email.

Checking on your record, it shows that your membership to grants360.com
has already been cancelled. You will no longer be billed.

This was originally a 1-day trial subscription for USD1.95. However, you
failed to cancel your trial subscription during the trial period. This is
the reason why you have been billed for USD57.61. It is stated on our
Terms and Conditions and on the Trial Information that you will
automatically be billed for USD57.61 if not cancelled during the Trial
period.

You have already been billed and we can no longer undo the charges.
However, we can compromise a partial refund from our billing processor
which will be at around USD40.00. We hope this is to your satisfaction.

Should you decide to accept the partial refund, please email us back so we
can process the request at the soonest possible time.

Sorry for the inconvenience.

Best regards,

Raine


First of all. The links that your website provides are all errors that say grants360 does not have access to. So what exactly did you sell me. Second everyday millions of charges are made and reversed. Are you telling me that your company does not have this capability. Furthermore, I feel taken advantage of because you are telling me that the only mention of this "membership" is in your terms and conditions. After further investigation I have found a class action suit against your company, as well as a current investigation, yet you still prefer to do business this way. What great people you are that you couldn't even type me an email. Instead you use a template that just plugs in my name. Its funny that 20 other people have recieved this very email with only the names being different. I am willing to compromise if I am contacted immediatly by phone. I will compromise if i am refunded $57.61. I am not some push over. I will spend thousands on a lawyer just to have the satisfaction of knowing you people are not going to take advantage of me. I would also like a mailing address for your company and a telephone number for this department. What happened to the days where a company took pride in CUSTOMER SERVICE?


We just got the bad news.

We heard that you've decided to cancel and leave our Grants membership
program.

If you've chosen to cancel your membership status with us because you
couldn't find the correct grant that you were looking for or because you
just don't have the time to do the research, don't worry, we understand,
and to make up for this we'd like you to keep whatever information you've
downloaded from our members area and use it at a time when it is good for
you. We do hope you find what you were looking for at some point whether
it is with us or without.

Even though we don't like to be nosy, we do hope that you could share your
reasons behind canceling with us so that we can make necessary changes to
our program to make it better and give the best possible service out there
to our other members. If you could send us an email with a line or two of
your reason for leaving we'd really appreciate it.

Lastly, we'd also like to let you know that since you've canceled the
program you will NEVER be billed by our service again, and we mean it! You
will also never be emailed by us again with any updates or information
unless you've specifically requested us to do so.

You may not be a member of ours anymore, but we're all about making sure
you leave at least somewhat satisfied. So if there is anything we can do
for you to make this as easy as possible, please let us know.

Good luck then, because we really are sorry to see you go.

Best Regards,

You asked why i cancelled so let me tell you. Reason 1, you lead people to believe that this package is only $1.95 and you are so sure that the only way you can get people to become a member is to hide the term membership and the monthly cost in your terms and conditions... very shady. Reason 2, all of the grant links from grants 360 come back error grants 360 does not have access to this page. I find that is very BAD business to comunicate with the refund department only through email. Nobody can find a mailing address to your company...hmm could it be because you are affraid of the problems you may have if your customers could actually pinpoint your whereabouts and make things difficult. Lets face it, if that were the case then you couldn"t hide behind sorry excuses like, "I'm sorry but the supervisor is engaged in a meeting." or my personal favorite, "there is no phone number for our refund department." Can you believe that one of your customer service reps actually told me that they have NO phones in that department. That should be interesting in an emergency, "SOMEBODY EMAIL 911!!!" Come on this is not acceptable business practice. You know very well that the customer base you are reaching out to is in need of money for some reason or another. They certainly do not want to be manipulated by some crazy term hidden in your terms and conditions listed in a tiny window. You know as well as I do how few people actually take the time to read those word for word. As far as I'm concerned you can hide behind your smoke and mirrors all you want but DO NOT under any circumstances try to tell me that you value customers and customer service. You should be ashamed of yourselves. In fact go home tonight, call your parents and brag to them about how much money your company "stole" from honest hardworking Amercain citizens, I'm sure they will be proud. How you cold even work for a company like this is beyond me.At any rate, it has become my personal mission to let everyone I talk to and every message board I can find on the internet know exactly how shady your business is. Oh, and as I stated in my previous email, I promise that I will be part of this class action suit against your company and its affiliates. One more thing I have posted every bit of corrispondence with your company to meesage boards across the web, and did you know that if you type grants 360 into the search bar the top 5 results are forums complaint boards and information about open investigations on your company. I hope you company goes under and its share holders commit suicide.