My friend was interested in purchasing a 2009 Dodge Charger (SILVER) with low miles. On 12/08/2009 I searched for used cars on Yahoo for this specific car. Grapevine Ford listed many Chargers for sale. Great prices, descent mileage and a Silver Charger as we wanted. I called the Dealership on 12/08/2009 to confirm that this car was still available. When I spoke with the Salesman he said yes the car was there. As a matter of fact he said he could see it from where he was sitting. I said great we will be there 12/10/2009 to see the car. I gave him my info as a contact since my friend is not only from Houston but unfamiliar with buying a car. The salesman did ask when we were on the phone why we were interested in this specific car. I advised him because this is the color we want and because of the mileage and price. I convinced my friend to comlete the Credit App over the Internet. Thinking WOW they have the car so might as well start the process and be one step ahead of the game. Thinking this would save us some time. I confirmed with the Salesman that I would be there 12/10/2009 AT 10:30AM to view the car. I took the day off work and we arrived at the Dealership at 10:20am. Curious we walked the used cars attempting to get a glance at the car before we headed inside to talk to the Salesman. Needless to say there was NO SILVER CHARGER, for that matter there were NO CHARGERS. Keeping in mind the Website listed 6 and still does as of today. We walked into the dealership and asked for our Salesman. They said he was not in? I then talked to the Internet Manager and he said he was unsure where the car was and the Salesman? I explained that we had talked to him the night before and confirmed the car was there and for sale. After 15-20 minutes of waiting it was confirmed that they had no Chargers not even the Silver one we applied for? I explained that I completed the Credit App under the contingency that this car was here and for sale. The Sales Manager made up several excuses. I then talked to the General Manager (Owner) and said he would investigate this matter. He seemed to make a few excuses as well for the incident and Salesman. My thinking was that they had me complete the App in order to get me to come out knowing this car was not available attempting to get my info and persuade me into buying a car I wasn't looking for in the 1st place. The Gen Manger said that he was getting a 2009 Silver Charger at 1:00pm. He said it had low miles and it was what we were looking for. He asked us to go to lunch and he would pay for it. I talked to my friend and said that we should walk away because this was wrong for them to misrepresent this situation. I also explained that his credit was already ran and the more we shop the more he is at risk of getting rejected because of his score getting lowered. We decided to have lunch and stick around.

We went to lunch and arrived back at the Dealership at 1:00pm. We asked if the car was there? They said NO that it was in route but they didn't know when it would get there? We said fine, give us our $40.00 dollars we spent on lunch so we can go. I was then advised the lady who handles petty cash was at lunch and we would have to wait or get a check for what we spent mailed to us. I asked how long until she would return?. They said 1 hour, she had berely left. The Internet Manager also mentioned the car would be there at the same time. I thought they don't want to give us our lunch money back because they want us to stay here until we see this car. Well after an hour of waiting and no petty cash lady I decided to ask the receptionist if the petty cash lady was in? She called the petty cash ladies office and they advised she had just left 5 minutes ago. I was PISSED NOW. I explained to the receptionist that were were told to go to lunch and we would be reimbursed. She said ohhh...well lets get your money back. She called someone and they brought us the $40.00 dollars. Simle as that! WE LEFT!

MISTAKE #2 We get a call at 2:30pm saying the car was there. Yes, we decided to drive back to Grapevine Ford to see the car. Remember the only reason is because they had already ran his credit. We arrive there and test drive the car and start to make a deal. We advised how much we wanted to pay and started dealing. After being there till 6:30pm and getting no where we left without the car. We got a call in the morning 12/11/2009 that they would except our offer and to come back and start the process. We go back to the Dealership at 5:30pm Friday and finaly agree to the price and get the car. This is after we were told that someone else was there to buy it and we better hurry up with our offer. ONE LIE AFTER ANOTHER...I even approached the lady our salesman said was buying the car and started a conversatio with her. I asked what kind of car she was buying and she said a Ford Focus. I was so upset and couldnt beleieve how dishonest these Salesmen were. We finally were taken to the Finance Manager, this guy was so arrogant. I guess he thougt he was going to pull one of us like the Salesman did. Little did he know I was faniliar with the tactics they use when trying to sell there warranties. We finally left there at 9:00pm. It took awhile longer because of Salesman took the car to fill it up with gas. We were just happy to be leaving. I drove my car back home and my friend drove his new car. After being on the Highway for 5 minutes he called and said something was wrong with the car. He said it felt like the transmission. I advised him that we could take it back in the morning. Out of curiousty when we got home I drove the car myself. They car was shaking and not accelerating when you pushed down on the gas. It was now 11pm at night, we parked the car and planned to go back to the Dealership in the AM. We woke up and got ready to leave. We started the car and a huge black smoke cloud came out of the tail pipe. The car struggled to start. It never would. At this point we were PISSED, UPSET, IRRATE AND MAD. I told my friend get the paperwork and lets go. We left the car there and drove to the Dealership. We arrived there and asked to speak with the Owner. The receptionist said they were having a Team Meeting and it would be a while. We waited for 15 minutes when we saw our Salesman walk in. We approached him and said that we are bringing the car back and we had decided not to purchase it. He attempted to persuade us that there was not an issue and whatever the problem was they could take care of it. We said NO, WE DO NOT WANT THE CAR! He left and came back with a Manager, I wish I could remeber his name. This guy was SOOOOOOO RUDE AND SUCH A GERK . I said we wanted to give the car back, he asked why? I explained the situation or tried aleast. He kept on interrrupting me...He said that they would not take the car back. He said "YOU SIGNED A CONTRACT, THE CAR IS YOURS"! I said I would not make a pmt nor inssure the car. He said " FINE, WE WILL REPORT THIS ON YOUR CREDIT AND INSURE THE CAR OURSELVES". I said good luck and left the paperwork on the counter along with the key. We walked out! I then remebered that they had our $1000.00 dollar check. We went back to the Dealership and asked for our money back, they refused. At this time the OWNER walks in and notices we are all yelling and ask if he can talk to us. We explained the situation to him and another Service Manager Renee. The OWNER ageed we had been through HELL! He said to give him the chance to look at the car. I explained that NORMAL, SMART PEOPLE would of walked away from this on day 1. However we were definatelty not being NORMAL, SMART people by allowing all of this to happen to us. I advised him the only way we were going to keep this car was if he sent someone to my house that morning to pick up the car and fix it the same day. He promised he would. This is the only time they did what they said they would. We left the Dealership and went home. About 10:45am on 12/12/2009 a Tow Truck Driver picked up the car. We explained the situation to him and he said that this Dealership is 'a pain in the ass'. Said he couldnt beieve we had driven there so many times. We were later called by the Dealership that the car was ready and it was found that the Salesman the night before had filled the tank with Diesel Fuel. They emptied the tank and fixed the problem. The car starts now.

I would like to mention that this was the WORST experiece I have ever had. I have purchased 13 cars in my life time and this was the worst experience. Although this car wasnt for myself, it was for my friend that had never purchased a car before. How do you think he feels abou this experience. I would like to mention the the Owner was a little more considerate. Although he seemed to make excuses for his staff. I would like to mention that I DO NOT consider myself as a complainer. I am best described as easy going and friendly. Grapevine Ford definately brought out the skeptical consumer in me. I will never, ever, ever do Business with them again. I have posted this here to save someone else the agony we suffered.