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Lovemydoxies
June 26, 2011
Do not buy from them!
On 5/18/11, I had a live chat conversation with grass4sale.com. I asked if placed an order for sod on 5/20/11 to be delivered on 6/4/11 between 1-4pm, would there be any problem with that. I was told, "no". I placed my order on 5/20/11:. 6/4/11 came and went and no sod delivery.. No phone call, no email, no contact from grass4sale:.com whatsoever, . I could not reach anyone at the company until Monday morning at 10am, after being on hold for over 1/2 hr". I talked to James.. James clearly had the order information available, but offered no apology or explanation as to what happened, . He stated he would call me back within 2 hours. No call. After 3 hours, I called him back. No information whatsoever. Again said he would call me back within 2 hours. This went on all day. He promised he would have an answer by the end of the day. He promised he would call me back by the end of the day. No call. It's now a full 24 hours later and never got a call from the company with any explanation. This company is a total fraud and waste of time. Fortunately, they did not charge my credit card, however, to be safe, I have cancelled my credit card so they can't charge it. Very disappointed. Don't waste your time with this company
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Clarence64
May 26, 2011
Screwed up
I ordered St. Augustine grass from Grass 4 Sale. They said it was too early to be cut. They said my order was pending.
I called 3 times to check on the expected delivery date. They finally said it was time to cut the grass.
BUT my order had been canceled. It had been over a month since I had ordered. I would need to reorder. I told them my order was in pending status. Nope, need to reorder.
I tried to reorder, but the discount had dropped from 15% to 10%. The shipping had risen from $9.99 to over $50. When I called to complain, they showed no concern and would not honor the original purchase.
I feel it was dishonest to keep me hanging with an order that they had no intention of filling. With Grass 4 Sale, a pending order means nothing, except you are about to be screwed. For sod orders in Tucson Arizona, go to Evergreen Turf. They are honest.
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