Before I hired Grays Outdoor Services, I read the complaint on this site. I was concerned about their work and almost hired someone else to do my work. However, having once been criticized on the internet, I decided to give them a chance. I was very pleased with the products they brought here and their workmanship. They were very nice and easy to work with. I do not have a complaint. I have praise for them.

I requested a Landscaping service from www.leads.com, a website that provides services and enables you to be contacted by different service companies. Grays Outdoor Services contacted me. Thomas Gray, the owner of the company came to my house and gave me an estimate of $1000 on the job. We agreed for him to get started right of way. He came back few days later and showed me sample of stones to be used. After agreement on everything, he drafted an agreement and asked for $400 deposit with a promise to start the job the next day. I gave him $400 and took the copy of the agreement that had $400 paid with a balance of $600 at completion of the job. The second day, no one showed up. I called Thomas Gray, he gave me several execuses, that they're on their way and they were finsihing another job. Then said, he will show up the same afternoon. No one showed up. I called again, he said, they couldn't start and asked if he can start tomorrow, I agreed. No one showed up again. I called, and he gave me many other execuses. I asked him: When are you coming to do the job, He said Monday, I agreed, he didn't show up on Monday, then called me and said Wednesday, and he didn't show up either. I finally, called him and asked him for the deposit back. He said, that he will be at my house that same day to give me my money back. He did not show up. I called and offered that I will go and pick it up myself. He didn't respond. This issue has been going on since September 4th. I called www.leads.com and www.servicemagic.com. Those 2 sites recommend him. They both told me that e is a member of the BBB. and he was rated highly. I couldn't find his name on your website. I requested that he gives me my money back, and he still didn't respond. Please be aware that I gave him so many chances, and he still failed to respond promptly and return the deposit. Please help. Thank you for your time