They billed my debit card for vitamins I didn't order. I can't get through on the stupid phone line they list.
I didn't order vitamins...Proactiv included them on a sample set of acne products. I've had bad luck with ProActiv too.

When purchasing Proactiv over the phone, I agreed to try the GRC Vita Power Pro vitamins. When the charge posted to my flexdirect debit card, I was asked to provide substantiation of the purchase. I called the company and was told I would receive a receipt / invoice in the mail.

The next charge of $33.94 for the next shipment was posted to my flexdirect debit card. I had never received a receipt / invoice for the first charge. I called the company again and was now told they do not and would not provide invoices, receipts or bills for any purchase. I told them to cancel my account.

This is the second time I have had a problem with this company. I ordered a Winser Pilates exercise product, and when I ordered if off the TV program, the telephone receptionist asked if I wanted to get the "FREE Vitamin Supplements" courtesy of ordering the Pilates exerciser. I said "NO THANK YOU" that I already had my own vitamin supp. that I take. I have noticed that my VISA has been billed AGAIN this month (November) for a shipment of GRC Vita Power Pro. in the amount of $33.94, and there is MY VISA charge card number (believe it) for anyone to use, and an 888 phone number to call if I am not satisfied. Well I wasn't "satisfied" in October when they billed for the same item, I called and they said they would have it refunded to my bank and remove my information from their "base". And, now here it is November and I see the charge again. I called and the girls name is "Libby" and she says she will "personally take care of the problem and have both chgs refunded to my bank". They have my VISA number because I ordered the Pilates exerciser and they have my banking info from the VISA CARD. I have called and I have now written to you all in the hopes that this is STRAIGHTENED OUT. I have not been refunded the monies to my account and I DO NOT HAVE ANY SUCH PRODUCTS. I have NEVER received anything other than the Pilates Exerciser, and I am billed now every month. DO I HAVE NO RECOURSE? Thank you for your time. I remain.