I purchased an extended warranty in May of 2008 for a 2005 Cadillac CTS which I had just purchased used. I now have to have some repairs done to the car but I am being told that the contract was voided. I contacted a representive about this matter but they have not gotten back with me to explain what the problem is. The service contract is honored by Trac Guard, but they can give me no information other than a phone number to contact Great Atlantic Warranty. The contract price was paid in full in May of 2008. I am attaching the documents that I received when I purchased the contract. The original phone number on the contract is no longer in service. The number listed in the complaint was given to me by Trac Guard. The contact number for Trac Guard is 800-514-3544. The attachment shows that the contract I have was issused by Trac Guard. The Great Atlantic Warranty attachment also indicates that the contract price was paid in full. The second Great Atlantic Warranty document tells what services are covered. I have requested a credit card statement whic I should receive in about 4 days that will show the payment to Great Atlantic Warranty.

I was riped off almost a year ago by great atlantic warranty. The attorney general in Florida is supposed to be investigating this scam. I have not heard from them since Nov last year. It looks to me like GAW is going to get away with stealing my $1900 along with a lot of other peoples money.

Where are the people responsible for this scam, AND why can't the attorney generals office do anything??? It's no wonder there are so many scams out there in the country since there does not seem to be any punishment for them. Where are our law makers and law enforcers and what are they doing about this? It seems nothing.

I got a call from Great Atlantic Warranty recently when I just went thru 2 defective fix with my Passat. The girl asked me what makes Passat, and this was my first suspicion that they've never worked with VW. I told her I'll need to check with my dealership, at which point she said this was a final courtesy call. Then, I agreed to talk to their "Support Manager". He got down my CC information but, not my VIN since my VIN# was in the car and I refused to go into my car to look. Before I called him back, I checked with my dealership and it's not thru them, and my coverage is still good until 2013. I immediately called my CC company to be issued a different card#. Nothing was charged in my CC. In any case, if anyone want to harass them, I have 2 phone#s for you:

Account Manager: Michael Mcgroaty: 1-866-716-0836

Support #: 1-866-386-9040