I work for Great Clips in Webster. I can say that All the women that work with us have 10+ years experiance. We almost never have a "redo". I can say that the Managment team is a joke from Owner KC, General Manager Tracy, and the Manager Patrice.

They know stylist steal from the drawer and the continue to look the other way because of their Numbers!!!. Wrong people are giving raises and the great workers are passed by. The General Mangaer treats the 6 locations as her own stores. I'm almost pretty sure the owner has no clue that Tracy treats the employees as bad as she does, but I will also say that is his fault for not checking in with his stylist. They refuse to increase pay even after they told you you would receive a pay increase after 90 days, but then some stylist are giving 1.00 raise after only working 5 weeks at the location. I wish that someone had the guts to let KC know however none of the ladies that work here can afford to lose their job. The staff is a great staff. EVERYONE gets alone and the customers can feel that. Our customer numbers have grown (doubled since I was hired). The reason: The customers like the staff, customer service, and the hair cuts they receive. Tracy doesnt understand that. She is always adding more stylist to our staff saying the other stylist can have their hours cut because they arent being productive. It's CRAP!!! Our location starts stylist off at 9 - 9.50 depending on the stylist. I know in my heart if we could just get rid of Tracy... Our salon would be a much better place to work.

Well I find it very saddening that I have two instances to report on. The first was a couple of months back, near St. Patrick day. I had taken my two children in to get a hair cut. We had a fairly long wait, which was not a huge problem, however it did make my two children (21 months and 4 years) a little bit anxious. When it was our turn the stylist was very upset that the children were laughing and having a good time. [This was very frustrating as we had just seen two stylist doing the same thing.] The hair cut received were satisfactory but defiantly not what I had expected. I later called and spoke with the manager about this and she basically said that my complaint had no validity so I then decided that I would start taking my children to a more kid friendly salon.

With it having been a couple of months I decided that I could go in and get a trim if I did not take the little ones with me. So I paid a sitter to watch them while I went to get a trim. When I arrived I sat down, and like the last time I was there, the stylist were very sociable to each other, I first thought well at least they are having a good time at work. Then they got a little louder and began talking about how "Amanda" had just got fired and snickering about this. Michelle (who just so happened to be the one that was in the discussion -- the other one I could not read her name) then came to take me back to her chair and I told her I was leaving. I do not feel as though the conversation they were having was appropriate in front of customers, everyone is entitled to their opinions and there is a time and a place for that-- the salon in front of customers is not the time not place. I felt as though on both occasions the stylist were very unprofessional. I will not be back to this great clips ever again.

they work you like a dog, with little or no breaks, having to do all the 5 steps from the time you check them in, to the time you check them out, and all within 13 to 17 minutes, you Never get your vacation when you want it, the pay is just at minimum wage or a few cents over, work you 6 days a week, and they way it falls, you get NO overtime, they schedule you for 38 hours, but then end up sending you home early everyday, where you only get about 30 hours a week or less, they make you put these stupid car toppers on your own personal vehicle during their haircut sales, make you drive out of your way to banks for change, without very little compensation for gas and wear and tare on your own car, they send you to other stores to work only a few hours, and there again, no gas mileage. and if you don't fit in with the clicks of the manager and her friends, then they find other ways to make it harder on you so you'lll quit, (this company finds ways to NOT pay unemployment, ) so they will keep cutting your hours if they don't want you there so you're FORCED to quit and hope to find another job. so the next time, YOU GO TO A GREAT CLIPS, THINk about these poor girls that get treatede like shit, so the money hungry franchissee owner gets richer and richer from your reasons to get a CHEAP haircut!

I am an African-American female that has been a regular customer of the Great Clips store in Florence SC for at least the past 6 years, if not longer. Not only do I purchase hair cuts from the salon, but I regularly purchase product and promotional gift cards as well. Typically the service I receive from Great Clips is to have the stylist "shape" or "taper" the back of my neck and nape area. I'd have this done about every 2-3 weeks because it would help me maintain my hair in between visits to my "full service" salon. While I never really cared about the race of the Great Clips stylist that would cut my hair, I always cared whether or not they understood how to cut and style African -American hair. When I initially began going several years ago, it was actually Caucasian stylists that serviced me, and it became one or two that knew what I wanted and how to cut my hair...a relationship that I'm sure many salon customers develop. Over the years, as the salon employed more African-American stylists, my visits became more frequent because there was usually someone on staff that understood how to cut my hair. However, I will admit that not all of the African American stylists in the salon could cut my hair to my preference. On those occasions, they usually realized they couldn't do the cut I want and would ask another stylist to cut me. Fine!

So it became the norm for me to ask for 1 or 2 specific stylists that I knew could cut my hair the way I wanted. I didn't mind waiting, and I didn't ask for preferential treatment. But a year ago, I was informed that I could no longer make specific stylists requests anymore, because the Florence management were enforcing corporate policy. Initially, I was upset (as I'm sure many other customers were) but one of the assistant managers assured me that any stylist in the salon should be able to cut my hair the way I like, and that if they didn't that they would always ask for help from one of the senior stylists to assist them. I understood the business model of the Great Clips "no wait" policy, and certainly didn't expect preferential treatment (especially because I know that I'm one of a few African American clients that they have). So I told her I would respect the salon rules and would give it a try. However, I did not return to the salon for several months.

Fast forward to Tuesday March 15th, 2011! I needed to have my nape area cut and tapered and decided to return to Great Clips! I loved the convenience and the cost. I was greeted by a Caucasian stylist I'd never seen before and she took me back to her chair. Though I was concerned as to whether or not she knew how to cut African American hair, I did NOT request a specific stylist. I assumed that if she was unsure or uncomfortable cutting my hair, that she had enough common sense to either ask another stylist to assist her, or inform me that she couldn't service me and send me on my merry way! I began explaining to her that I needed my back area cut, and that I needed it "faded" and "blended". I pointed to the area that I wanted cut, and even explained that it would need to first be scissor cut then blended down with a "#1" guard. She explained that she didn't do her blends with the scissors, that she did hers with the clippers. She did explain to me that the area would be really "short". I told her that was fine for a specific area, but that it needed to be gradually "faded" from the top down. She seemed to understand and sat me in her chair. But obviously she did NOT!! The very first thing she did was shave very large section of the back of my hair off, with no blending or fading at all! When I asked her if she was blending the hair, she then began using the scissors. After about 5 minutes, she said she was going to get another stylist to assist her. At that point, stylist Lisa, who has cut my hair before, came to her station and began trying to "fix" the cut. Lisa worked in my hair for about 15 minutes, and I soon began to realize that there was a big problem that she was trying to fix.( Normally, it takes less than 10 minutes to cut my hair). I then asked to look in the mirror to see the back of my head...that's when I first realized there was a problem!! A major section of my hair was shaved very close, and the cut was uneven! So instead of tapering the hair down and then fading into the low area of the nape, the first stylist simply took the clippers and shaved off an entire section of hair!! I began to cry!! The first time I have cried in a salon over a hair cut in many years!!!

I am 38 years old, a professional woman who was forced to return to work that afternoon, and probably for the next few weeks, with a haircut usually worn by young Punk kids! Lisa and one of the other stylists were very apologetic and compassionate, and agreed that I did not have to pay for the service, but there wasn't much more that could be done because the damage was done.

I didn't write this very long letter because I'm upset that the original stylist didn't understand how to properly fade and blend an African American woman's nape. I wrote this letter because I'm upset that she didn't have the common sense to realize that she didn't know how to style my hair BEFORE she cut it, and that she didn't ask for help from a senior stylist BEFORE she cut it (as I had previously been assured by management). I'm upset because she didn't have the common courtesy to apologize to me once it was obvious that I was upset and in tears. And most of all I'm upset because the store's owner/manager made an attempt to contact me to apologize.

So not only did that Great Clips location loose the $18 I'd planned to spend that day for services and products, but they also lost a minimum of $250 that I spent with them on an annual basis. All because I couldn't request a stylist with common sense!

I had a very good stylist at Great Clips I would go to when we lived in Colorado Springs but I had to find a new one when we moved. This place was just horrible! I walked in and was standing to check in, now the stylists were all busy but someone could have said, "Hi, have a seat we'll be right with you." I understand you are busy but don't just see we walk in and pretend I'm not there. So I waited. A stylist finished and then ran away to the back. I am assuming she was the manager since she was doing inventory and telling the other stylists what to do. She never came to sign me in. Until I finally got up and asked to be signed in. I was given the eye roll. I guess I was inconveniencing her. I had my son with me since it was for his haircut. I wanted to see a product that was on the shelf so I asked him to get it for me. The "manager" was doing inventory nearby and saw him reaching for a product. She was telling him not to touch and I kept shouting "It's ok I want to see the product." She was more than likely ignoring me and as I was walking over to him I was able to stop this broad from SLAPPING my son's hand. I slapped the crap out of her hand to push it away from his. By this time I had the whole salon in a uproar about her attempting to hit my son. While I was yelling at her and how dare she attempt to hit someone elses child all she did was respond with, "I'm going to refuse you service. You need to leave". Ha Ha big loss to me. So if you go here and you see a fat, shoulder lengh black haired woman watch your kids or they might get whacked.