Great Clips
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Category: Lifestyle
Contact Information Spartanburg Sc, South Carolina, United States
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Great Clips Reviews
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franchise F*ed
March 2, 2011
Poor & Rude Service
I went to this great clips for help with a tangle(my hair is waist length), and was told the only way to get it out was to "shave my head". I was also told "you have lice caked on your scalp". Never will I visit this franchise again, as this is the only place I have had my hair trimmed for over 5 years, then to be told all of this, and not quietly either! These people are some of the rudest and most insensitive you could ever meet. My hair is still waist length and NO LICE(all it needed was J&J No More Tangles spray)! Had my scalp checked(just to be sure), and only dry scalp.
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JPZ
March 1, 2011
Employee treatment
I was hired at Great Clips in Tucson Arizona in Feb 2011. I was interviewed by two managers at two separate Great Clips, within a two day period. Keep in mind it's like summer here in Tucson, even in Feb. so, I was wearing half sleeves, both interviews.
I was called by Mandy, and told I had the job. (on a Sunday) Monday, I got a call from my family that my Mom had choked, and was rushed to the hospital, she was w/out oxygen for over 20 minutes. I was told it didn't look good, as she was in a coma, and to get back to my hometown (900 miles away) I called Mandy, and told her what had happened, she stated "don't worry, take care of things, you will have your job waiting when you get back. Before leaving that day, I went to meet a 3rd manager, to fill out my paperwork, I was given no start date at that time, except that they wanted me to start training right away. I filled out me paperwork, and read in the, what seemed like hundreds of pages, no visible tattoos, yet all my tattoos are visible, and were for all the interviews. I told her, and she said "well they must have known, hiring you" so that was that, and I left for my long drive.
four days later, while in the hospital, I received a text to call Mandy, I couldn't because I had not left the hospital for so long, I needed to charge my phone. She said to call her at six. I did. She said, very sarcastically, "oh, your phones charged now, huh?...well, we are no longer able to offer you employment, because you have tattoos" WHAT?! She saw them days ago...now that I'm with my Mom in a coma, all deals are off? Yes.
My Mom passed away, but just maybe she was protecting me from a tasteless, obviously, classless company, that are all about the bottom line, money, with little regard for the pain of losing a parent, or any loved one, for that matter.
I am glad, even though I now have to find another job in this economy, that I didn't settle for a 12 minute haircut company, with obviously terribly trained managers.
Great Clips, in my opinion, is shameful!
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Eileen Saalzar
February 25, 2011
Just had the worst hair cut and they had me pay for it
Just had my hair cut at Great Clips - Tiffany Plaza - 7800 E. Hampden Ave., Denver, Co 80231. Explained exactly what I wanted. Senait, the person who just ruined my hair, was not listening to me. She cut my hair so short around the ear, and at an angle, I look awful.I had told her I want it long so I cound tuck it over my ear. I was so upset, another hairdresser took over, her name was Vanessa. She finished the cut. I was even more upset because they charged me.
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Pamela Rodgers
February 17, 2011
didn't honor a coupon
I took a mailed coupon to me that was from Great Clips, befor receiving service I presented the coupon to the stylist she never mentioned to me that this coupon wasn't going to be honored at that location and proceeded in cutting my hair. Upon paying for my services I was told that that they wouldn't honor this coupon at this location (Lewisville, Tx) because it came from a different store location (Carrollton, Tx) Hebron Parkway coupon #SRL4ITZ haircut for $6.99. Althought that did look at my hair felt that I desire a Senior Citezen Discount a gladly discounted me $3.00 for my services from another stylist that had came on duty shortly after my services was completed .I made a verbal complaint while inside store but it unwarrant.I also paid in full for a gentleman that was with that paid in full $14.00 he is a Senior Citezen but since I didn't mentioned it to the stylist he had pay in full.She they are not allowed to a consumer age but clear looked me decided to discount my services. I was clearly unhappy with this store.
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mambo
February 14, 2011
Toxic tactics
I work at Greatclips and the last month has been horrible.Our new manager said we were all replaceable and will b if we dont fallow her rules.She changed the schedule midweek and lied about it, we found the old schedule in the trash.she took our coats from the breakroom coatrack and put them in the lobby coatrack, so now a greatclips customer now owns a new designer leather jacketI got for Christmas.SHe throws away our food and says we cant keep there.But she keeps her slimfast back there.She has refers to the black stylists as N*****s ..yes thats right, the N. word.The stylists are oppressed enough at that Greatclips as it is. We make minimum wage and there are no health benifits or benafits of any kind, just tips.Ive worked for a greatclips before and know this is not how it should be.This new manager is toxic and will run all the stylist off and destroy the Greatclips business at that location.She is mean and has control issues
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Former employee
February 7, 2011
former employee
I was fired from Great Clips because I told my manager that I did not feel comfortable working alone on the weekend to close the shop by myself. My manager gave me a very bad haircut. My bangs were a short spike and she went scissor happy on my hair with the thinning shears. Great Clips was always on me to do the haircuts in under 13 minutes from the time the customer is checked in on the computer to the time they pay is clocked on the computer. They threatenened to fire us is we did not consistantly do haircuts in 13 minutes. The requirement to work there is to do a minimum of 3 haircuts per hour. And when it was slow, if you wanted to keep your job, you are supposed to clock out until a customer walks in. They also constantly threatened to fire us if we did not sell at least 10% in products sales. And their products selection was very limited to products nobody wanted. I was the only moral, married stylist who worked there. The coworkers there always offended me with their inappropriate conversations about going to bars, sex, and how they get away with cheating welfare, and also the scumbags they date.
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Very strange
February 3, 2011
Bad Service
5920 Carolina Beach Rd # 160, Wilmington
Salon was having a deal for 5.99 hair cuts. I went to get my hair cut and the lady that cut my hair was very strange in the conversations we had. She started off asking me what I put on my facebook, then proceeded to tell me that people were writing mean things about her on facebook. I ignored her, I just wanted my haircut. After that she kept talking about how she was afraid and kept looking at the door, the other ladies in the salon told her to stop talking about it. After that, she just got quieter and proceeded to tell me that men were coming into the salon to video tape her, then she had the nerve to look at me in the mirror and ask me if I had something to do with it. She made me feel very uncomfortable. I got my hair layered and I asumed it would take at least 15 minutes. It took her 5 minutes! Her station was not swept and I am asuming she didnt clean the rest of her station. When I got home I had hair all over me and I have no idea if it was even mine. I had to put my address in the computer and that makes me very uncomfortable, this lady actually thought I was there to do something bad to her. I will never go there again, and I am tempted to call the salon itself, but like I said, I am not comfortable even going back there and dont feel comfortable even giving them my name. I would like it if my information was taken out of their computer system. Please get back to me with something that you can do about this, because this lady was VERY VERY strange and I wouldnt even let her blowdry my hair, that is how uncomfortable she made me. I know her name because the other ladies were talking to her. If something can be done about this, I can give you more information. Thanks
the email address you can respond to is [email protected]
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Vtct
January 27, 2011
No credit card refunds possible
Stylist at a Great Clips frnachise recommended a product and said satisfaction was guaranteed or return product for a full refund. Receipt clearly states Great Clips has a commitment to full satisfaction or refund. When I returned the product, they don't do credit card refunds. So, I'm out of luck. No one said that up front. I've emailed corporate and am notifying BBB, and the Consumer Protection Division at the State Attorney's office. I'm also emailing all my contacts, plus my 50+ female coworkers and asking them to forward my complaint to their contact lists. It's not a large amount, but they'll more than pay that amount in lost business and they'll have no one to blame but themselves.
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MOMA1416
November 24, 2010
rudeness
I WENT TO THIS PLACE WITH MY DAUGTHER AND MOTHER, AND WE HAVE THIS LADY (KELLY) TO HELP US SHE WAS THE RUDENESS PEOPLE I EVER SEEN, SHE DID NOT LISTEN, OR GIVE ADVICE YOU KNOW ABOUTH HAIRSTYLES FOR YOUR TYPE OF FACE OR SOMETHING LIKE THAT, ANYWAY MY DAUGTHER WAS CRYING HER HAIRCUT WAS HORRIBLE NO STYLE AT ALL, MY MOM DID NOT LIKE EITHER, NO EVEN CLOSE THAT SHE WANTED SHE JUST IGNORE US, I COMPLAINT, THEN I HAD I CALL FROM THE OWNER I GUESS AND HE SAID TO GIVE ME CREDIT TILL NOW I HAVE NOT SEEN NOT CREDIT, DONT GO THAT PLACE, OR AL LEAST DONT LET THIS WOMAN HELP YOU!! BEWARE
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USED STYLIST
October 31, 2010
abusive franchisee
Attention all licenced stylist,
Do you like working for low pay, non set hours, no benefits, no holiday pay. no vacation pay, no two days off in a row
not knowing next weeks schedule till after 2:00 friday...having to submit time off in writing 2 WEEKS prior. Do you like working for
crackhead (drug addicted) MANAGERS whom are abusive and power tripping.
Time off usually is denied with daily repression by a camera watching FRANCHISEE
Do you like being harrased into to doing consultations (dancing around customers head with mirror)
Expected to perform ALL aspects of salon duties and give a haircut within 15 minutes(reguardless of incoming phone calls)
Then this is the place for you, work at GREAT CLIPS and you will have no life, forget creativity...just get the customers MONEY!!!
From my experience, this company (franchisee) will lower your self worth and not value the quality you may have within you.
Watch out for the 5 steps! This is a method in wich they use to control you and also use to againt you.
So fellow stylist, if you enjoy working in this envioroment ...be my guest ...give your talent away!!!
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