For the past six months, we have had a charge of $12.99 made to our Visa. Unfortunately, we have many charges on this card and check them daily; however we did not catch this charge. My husband called the 877-488-9480 and was offered a $20 rebate offer from Shop.com. He argued and was finally told he would receive a credit for $12.99. First we will wait to see if we actually get the credit. Then we have to research how many months we have overlooked this charge. FYI. This is how the charge appeared: 1/28/2011 1/29/2011 Sale TLG*GREATFN28111237Jan(Other) $12.99