These people are like a RASH that WON'T GO AWAY!!!
After three separate requests to STOP my memberships and STOP billing my credit card they continue to bill me. They give me confirmation numbers each time and then the "conveniently" lose the record, so there are no records of my cvalls to cancel.
And Citi Bank is just as bad - I ask them to STOp charging to my account, and they say "Sorry, Talk to the Vendor." And for this I get to pay them interest.
My Advice - AVOID CITI BANK and AVOID GREAT FUN unless you want to be taken for a ride. What they are doing amounts to interstate fraud as they are not in my home state. So if the bill is not cancelled this month, I am reporting them to the State Controller, and to the FEDs.