Company had salesman come out & claim he was selling a water purification system & did tests to show the purified water. After the fact, we found out it was a water softener not a water purification system. The salesman even agreed to rent our cottage just to try to get the sale. Problem was once we signed the contract he was not able to be contacted. The company requires maintenance every year. The first year the cost is about $120 then the following year about $250 because of the Ion Exchange Resin Bed. The last time I had maintenance done was the full $250 maintenance. I asked the service person how I would know the system is working because I never hear it running & was not sure whether it was still working. He never mentioned anything so I thought it was okay. The next year comes & again they send you these green cards telling me the maintenance needs to be done. So I call & tell them that since before the last maintenance was done, the system still is not working. They told me someone would call me to address the issue.

Since that time, I received numerous notifications that these services needed to be performed in a timely manner in order to insure the warranty. Each time, I attempted to have the service department address the issue from the last maintenance done. I tell them that they need to address the last maintenance issue before I pay them for additional maintenance on the water softener. So after getting the same response (or nonresponse) from the service department as in the past, I decided to try to go over their heads this time. I actually talked with the Controller & he had the GM call me who in turn is going to send someone out here finally after all this time. We shall see how this goes on Friday. Imagine all this time it took for them to address the issue. Obviously, there are problems in the service area. They make you feel like you are lying to them or that you are trying to get something for nothing. Truth is if they were doing there job right they would be concerned over a disgruntled customer not make them feel like they are lying !!