On October 1, 2010, my husband brought my truck in for service after the battery on it died for the 4th time with the truck sitting for one day on its own. The dealer told him it was a bad cell and they replaced it. Fine. Two weeks later I am in the same position again – a dead truck. This time the dealer says it is my aftermarket products. But let me tell you how this went down…
I call the dealer Sunday night hoping to receive a call by someone on Monday morning since I am a wreck and my vehicle is dead and I am alone. No one calls me at all. After lunch I called them and they told me to be there before 6 PM. I get there at 4:45 PM and they take my keys, call me a rental car and I sit in the lobby waiting. Everyone in the lobby is talking about how their batteries are dead and that is what is being replaced, all but one girl. Everyone else has been helped and was on their way. My truck still stayed parked, no one moving it. No rental car agent from Enterprise in Green brook, NJ has come to get me. It is now 6 o’clock and I go back to service and ask them what’s up. I get told, ‘you’re still here – I thought you been gone…” I replied, “umm, no I have been waiting, no one has come to get me.” They then try calling rental car place, which actually closes at 6 PM. No answer. Then one of the service guys was leaving so he offered to drop me off. I get to enterprise. The guy was a jerk. He treated me nasty after he neglected to pick me up. He kept giving me an attitude so I gave one back. I refuse to be treated like dirt by anyone, especially after they did wrong to me. He tried putting me into the worst car ever, a PT Cruiser. I refuse to drive them and will not be subject to drive one for anyone. So I told him I do not think so. He told me, “well since you decided to come here at 6 PM when we are closed you have slim pickings of what you can rent.” Remember, he was called at 4:45 PM and never got me. I reminded him of that and he still kept on being arrogant. I told him I would not leave until he put me in something comparable to my GMC Terrain that is in service and he kept on about how that PT Cruiser was the only thing comparable. I was not born yesterday – I know what is comparable and that is not. So he brings me to the dealer and at this point it is getting dark. I was really annoyed and hungry from waiting around for so long so he puts me into a new Impala. I go to drive off because I am just irate and want to be away from him and nearly died by the smell. That car smelled so bad it was just sickening. I drove home, 45 miles away with the windows all down in the 50 degree weather we were having that night. I was so sick and nauseous I nearly threw up. I could not eat nor could I even drink anything it made me so sick.
The next day I am waiting all day for a phone call. No one calls. Then my husband who is in FL called them and they said they were still looking into it. I highly doubt they were because they came up with the excuse that my “aftermarket products” are causing the drain in the battery causing it to go dead so they unplugged them from the battery. Funny though that no one called me until 2 PM and wanted me there ASAP, but I had a dentist appointment and waited all morning and afternoon before I had to call the owner to complain about this. So I get there they say it is my TV in the car drawing all the power and killing the battery. I just laughed because 2 weeks prior it was my battery was bad, now they have a scapegoat of a TV so they rather blame that. Why, because they did not make the money off of me to have it installed through them when they go to the same place I go to and I can get it for cheaper. Maybe. Everyone I spoke to agrees. So I say whatever and that I will be calling them because it will die again. They said no I won’t. So I go to my next appointment I had from there and go to leave out of there after 6:30 PM. It is dark out at this time. I am driving and I realize that I have no headlights. I turned on my fog lights so I had something but in reality, I was driving a vehicle that is now deemed unfit to drive! I call my husband and told him to call dealer, he did. They told him, “oh well, that’s not my problem that she has no headlights.” My husband in turn went in and asked what they did and why if it is the TV would they unplug it straight from the battery terminal instead of going to the source. They did not care and were very arrogant. I did not drive the car for days because they would not help me. I called GM directly and they told me that “because of your aftermarket products there is nothing we can do.” I battled them by phone and told them now I have an un-drivable vehicle, what can they do. They said, “ok, so now you are telling me the vehicle has no headlights, the dealer knew this and sent you on your way.” I said “yes” to them. She proceeded to say, “ok, I am going to call the dealer tomorrow and I will get back to you to get this resolved. With the issues you are describing, I will get all the paperwork together to buy your vehicle back because something is not right.” I in turn said, “ok, then I will await your call tomorrow.” She was very friendly and concerned for me and deemed my vehicle not drivable at all.
The next day I get a call from a District Specialist named Jessica. She was very nasty and rude. Her whole speech was “your aftermarket products according to the dealer are causing this issue. The dealer has disconnected them. Your truck will be fine now that they are out and there is nothing further we can do.” I explain to her that they disconnected my headlights so now I do not have a car to drive and she said “well your aftermarket products” – I stopped her right there. She did not listen to anything I said. She was programmed to go on and on about how my “aftermarket products” have messed the car up. I told her I wanted her manager because she was not trying to help me out in any way. She told me, “I do not have a manager, I am the manager.” I explained that I know she has someone who is above her pay grade that I can talk to, she kept telling me no so I hung up on her.
I called the main line at GM for customer service and every single person that I got had the same thing to tell me, “due to your aftermarket products there is nothing we can do. The dealer disconnected them so now your car is fine.” Well, sorry to say, but the car died again and has been acting crazy ever since. I called them Friday evening, October 22, 2010. Told them something had to be done because I am paying for a car that I cannot drive and it died again after the aftermarket products were removed from the vehicle. No one listened to me. It is drilled in their heads at this point. They all told me, Green brook GMC and the multiple rude people at General Motors, “due to your aftermarket equipment… blah blah blah…” The “aftermarket equipment” has been taken out. Not put back in and they had the audacity to tell me that I plugged it back in. That is why the car died again. I could not do anything at this point but cry because no one wants to help me. I call the owner of Green brook and ask him to call me Saturday by twelve noon to give me an answer to my problems here after I had to blatantly tell him yet again the car died with no aftermarket equipment plugged in. he did not want to hear that but said he would talk to service and call me the next day. The nest day comes and it is now 12:30 PM. No calls at all. I had also left the service guy a voice mail on Friday night to let him know that the car died again and to give me a call. No calls from no one. I called there. He, Bryan Ferraez, one of the owners of Green brook GMC gave me the run around. Did not want to answer me, kept trying to put me off and I said if he wants to do that I will go there and I will not be polite. I was irate because no one was listening to the words that I was saying. THE TRUCK DIED AGAIN WITHOUT THE AFTERMARKET STUFF PLUGGED IN. Then to accuse me of plugging them in? I was hurt that they would say that. The car sat in my driveway for days. I walked to and from work. I had nothing. I explained all of this to him and he said it’s not his problem. He then said “maybe if you acted like a human being people would actually help you but since you are not a human being that is why no one is bothering to help you. If you want to come here and start problems I will have you arrested.” He then hung up on me. I then called service and they basically hung up on me too. I then called GMC and fought with them to get the same story line told to me… “YOUR AFTERMARKET PRODUCTS….” I hung up.
I have the truck stripped. The day I went and had the TV taken out, the place that I went to had yet another GMC Terrain there that they were putting the same TV in. I just laughed. They told me it is not the TV it is the truck and that dealer will do everything in its power to avoid a customer because they are always right.
When I called GMC back that Saturday, no one wanted to help me, people laughed at me as I explained my story, told me I could not have any of my records that are in the computer database, basically said I was not entitled to that. So now, I am not a human being, and I am not privy to my own documents. How does that happen and what happened to trying to please the paying customer? This is not the case with either one of these places. They want their money and do not care if you get messed up between now and then – you the customer are on your own. Just like I am paying for a car that I have to pray will start every morning and now it is getting worse with the weather getting colder. I am really stuck and at this point in time, I do not want anything to do with GMC nor Green Brook GMC or any GMC dealer at all. They are worthless and do not care how they treat you. They should take care of their customers not treat them like dirt, but what do I know? I am not a human being… I am an Iraqi War Veteran who fought for my country so that people who did not fight can rip people off and treat them this way. What is this world coming to?? Boycott this dealer and this Manufacturer. They obviously have no care for the customers and at least I am one to stand up for all customers who just sit back and give up.