My 14 year old son purchased a Green Dot Moneypak at Walmart a while back. He lost the receipt which you need to activate the card and now we can no longer use the card which was 4.95 to activate along with 50.00 dollars added to the card for a total of 54.95. I phoned Moneypak and they can't help us. I then called Walmart and they too said they can't help. That's a loss of 54.95 for us and a gain of 54.95 for Moneypak. What a scam they've set up. It's preying on those people who lose the receipt. :(

Purchased two Green Dot MoneyPak cards on October 27, 2009 in order to fund my PayPal account as advertised. I was charged $4.95 for each card and loaded $100 on one card, $600 on the other card. I have the receipt from the merchant (CVS) showing that they activated the cards.

I returned home and followed the directions for funding my PayPal account with the MoneyPak cards. I was asked to enter my name, social security number and some other information. I scratched off the silver spot on the back of the first card and entered the number as requested by the PayPal site. The amount of the card came up, which was correct. But when I click "fund", I get an error saying "Paypal has declined this transaction. Please contact Paypal for assistance". This happened with the second card as well.

So I called Paypal and was asked to go through the entire procedure again while on the phone with them. Same error message. Transferred to a supervisor. Same thing. The supervisor told me this is a "known issue" and that Paypal is working on it and that I should try going through the MoneyPak website and seeing if that worked. Same error message. She then told me that Paypal is "working on the problem" and that it would be resolved at the end of the week. I tried again on Friday, same exact problem, same response from Paypal. Tried again on Monday, same results. Tried again today, same results.

The only way to get my money back from the MoneyPak cards is to request a refund, which takes 10 days and comes in the form of a paper check. I do not have a checking account, so I will have to pay a fee to a check cashing place to cash the checks, which is another loss of money after having paid for the cards in the first place.

No-one seems to care at either place that this is happening and they keep advertising MoneyPak as a way to fund your Paypal account INSTANTLY. Now I owe late fees for the bills I was trying to pay by starting this in the first place. I even tried purchasing a prepaid GreenDot debit card hoping to just transfer the funds (for ANOTHER $4.95) but CVS couldn't sell me the card without my having MORE cash on hand to fund the card with, they couldn't use my already purchased and activated MoneyPak cards.

This feels less like a technical issue and more like a scam to me every day since no-one can give me any answers as to why this is happening, what the problem is, why the transaction is continuing to be declined or when it will be resolved. They have my money, what do they care?

I bought the moneypak with the amount of $500 from green dot at a local walgreen for the first time on June 22, 2009 at 3:37 PM. On June 23, 2009, I tried to use this card to pay some bills but they said that all $500 was already withdraw into an account. I call their Lost & Stolen department to report right away and explain that I did not authorise this transation. They asked me to submit the original receipt for processing. I fax the receipt to them on the same day June 23, 2009 at 2:38 PM. And I even called 10 min later to make sure they received the fax and they verified that it was received. They instructed me to wait for two bussiness day. I called back after two days and they have not process the paper work and asked me to wait for another two business day. I called back four days later, they said that they will not process my claim any further due to the money was paid to a business and that was it. This is my first time using this kind of financial service and they are one of the largest company providing such product and service.
As I explain to Green Dot representative that I did not give any authorization nor provide pin for any business transactions. This money was stolen from me right after I bought the the card at local Walgreen or it may not even load into my card. If Green Dot can advise that the $500 was loaded to a "Partner Card belonging to another customer" then who is this customer. I want proof, name, and transaction receipt, etc. They should investigate further rather concluded that I "may have attempted to use the MoneyPak" after I told them that I did not activation the pin numbers. Since they are a big corporation, they can just say whatever they want to. Isn't that what their "Lost & Stolen" department for? Must I file the police report for this lost and stolen to get the service to pursue the investigation further with them? What kind of support is this for their product to the consumer? My claim should be good enough for them to find out who stole this money. I still want them to track this money down to whoever that they said from the partner card customer and refund my stolen money. My Houston police report case number is 099926009 but they will not do anything unless a subpoena is served.