money pak purchased on the 5th of may, 2011.card had already been used.no phone calls back, what could possibly take soon long!

My husband bought a MoneyPak and put $100 on it to load onto his son's Green Dot card who resides in another state. When he tried to scratch off the back to reveal the number, several of the numbers in the middle disintegrated! He has been using the same scratch off process for close to a year. He called the service number listed and was put on hold for over 1/2 hour ("your wait time is approximately two minutes"). When a clerk finally answered, he explained his problem, gave the information available and was told that he would "hear back but if you don't hear anything after 24 hours, call back". Now we need to buy another MoneyPak while these funds remain in limbo. Green Dot will become a victim of its own success if they don't find a way to provide a more responsive support system. 24 hours is not an acceptable time frame. We are withholding our recommendation to two other potential users pending the final outcome of this situation.

I recently signed up for direct deposit for my Veterans Administration check so that I did not have to get out and do so much walking to cash my check etc...The VA did not put the last 3 digits of my account number on the direct deposit so Green dot kicked the wire back. I contacted them before the 2nd deposit went in and explained to them what had happened and that my social security number was on the check and that they could verify that against my account since that is the way they verify my identity over the phone and they refused said that they could not do that. My sister has worked for a bank for over 25 years anytime a direct deposit is rejected it kicks out a sheet telling them that something was wrong with the account so I know that they can verify the information by using my social especially when the account number is only missing 3 digits I explained this to the first person I spoke with and of course she either didn't understand what I was saying or just didn't care but I asked to speak to a supervisor I assume they thought I was going to hang up because they left me on hold for twenty minutes when she came back on the line and said her supervior was on a call with another person but she had spoken to her and she agreed there was nothing they could do. I again told her I wanted to speak to someone in charge and after another 15 minutes of waiting I finally got a Rommel on the phone probably some pee on who said the same exact thing that she had just said, I said to him so what you are telling me is that you are refusing to assist a Disabled American Veteran to ensure that my money is put on my card when I am telling you that it is coming in and exactly how much it is going to be for and hes exact words were I'm sorry there is nothing I can do...These companies need to hire more Americans and less of those people who do not understand English where is the compassion I also told him that this was going to put me in a serious bind since it takes at least 3 weeks for the VA to return the funds but he did not care...So for anyone thinking of using these people just know they are not compassionate at all and will not assist you in any way...So as soon as this is over I will be removing my money and they can take the card and shove it where the sun don't shine...

Has Anyone had this problem with a green dot card? I bought a card and tried to use it at a redbox kiosk. The reader will not read the card. I looked at the back and where there is normally a black strip on a credit or debit card is a gold strip. It can't be used at any card reader when making a purchase. I called customer suuport and of course got India. Needless to say, it's hard to get them to understand normal english. After explaining all this to them, they said I damaged my card. I said no, it was this way when I got it. After arguing/explaining for quite awhile, they said they would send me a new card. The new card is exactly the same. No black strip. I was going to try email to explain the problem but they just referred me back to the 1-800 number. Anyone heard of anything like this before?

Green Dot Visa, I wanted to purchase a prepaid card for my use to apply cash to so that I don't have let my wife know what's in the wallet, so that it doesn't walk off (husbands you know what I am talking about). I purchased the card from a large chain store and went through the process of activation, with my SSN (didn't like that, should have know), then they tell me this a temporary card, WHAT? No store wanted to touch it, don't use it on-line, it took a few days to get the store to verify the card and it never did. So I canceled the order and was told if the VERY LARGE company faxed them something they would not accept it. And even if the money came back to the account (MY CASH) they could not release the funds for 11 DAYS. So now I don't have the equipment I need and I don't have access to my three hundred dollars as well. They said they will send me a check with a full refund once the eleven days has pasted and I call back to cancel the card. This is not a BANK card, this is a way of holding money so people forget about it so that they can charge there 6 dollars a month. Give a friend cash and order that way or just apply at a bank. DO NOT WASTE YOUR TIME. I felt this other company I ordered products from was messing around, not the case, IT WAS THE GREEN DOT CARD THROWING UP RED FLAGS. I am contacting the major stores that carry this product and letting them know of the troubles I am having, I doubt anything will come of it, but at least you know, DON'T DO IT, TAKE IT BACK.