Hello my name is Terra Wallace,
I’m writing this letter because I need your assistants with
This issue that has not been resolved. On February 4TH my tax return was filed through Turbo Tax by my tax preparer Tracey Peterson and I was told I would receive my tax return in February 11th. We exchange my tax information through fax. When I did not receive my tax return on the 11th, I called my tax preparer Tracey to find out what the issue was, it was then that I learned that she had put in the incorrect account information on my tax return and it was sent into the wrong account. The account my money was sent to was a green dot prepaid card account, Tracey then contacted them and she was told to fill out and exchange form which she would fill out the correct account information, and my tax return would be put into my account in 3-5 business days. also with the exchange form she attached a letter from my bank verify my account information. 5 business days pasted and I called green dot prepaid lost management department to inform them that I didn’t not receive any money in my account it was then that they told me the investigating team was working on my case and it would take 10 business days. 10 days go by and still no call, I then felt determine to get to the bottom of this issue and I began to call everyday and I wrote down the names and badges numbers of the employees I spoke to. On April 3th I was asked to fax over a utility bill, a copy of my w2’s, state I.d, social security card . that information was use by the investigation team to verify my identity .I faxed the information over to them on the APRIL 4TH and Green dot then told that it would take 10 business days for the investigation team to update claim. I then waited the 10 business dates and called to inform green dot that I again did not receive a call from the investigation team they then gave me a new ticket number to my claim and told me I would receive a call in one business day and I again did not receive a call, till this day this issue haven’t been resolved and I haven’t been told a reason why.