It has been over a month since I received my tax refund which was deposited into a prepaid account with Green Dot. I filed my taxes through Turbo Tax and chose this option because they advertised it as being faster option. The alternative would have been to wait about 4 weeks for the IRS to mail me a check. Needless to say, I wanted my money sooner so I had them mail me a Green Dot card. Within a matter of days, I received my card. 2 days later, the money was deposited into my account and I was able to make purchases. Approximately 1 week later, after trying to make a purchase, I came to realize that my card was locked. I called Green Dot for an explanation and they informed me that my account was being investigated and they required a copy of my photo ID, social security card, as well as a utility bill in my name in order to perform a full investigation. I don't have any bills in my name so I sent the other 2. They informed me that it would take 10 business days and someone would get back to me. That time had passed and I still had not received a phone call. I spoke with 4 service representatives and 3 supervisors and got nowhere. They will not budge without that utility bill. They said it was to verify my home address even though it's clearly displayed on my photo ID. Had I went the traditional way and chose to have a check sent to me, I would be spending my money right now without any problems. I have been waiting almost a month and still, no progress is being made. It seems that there are thousands of people that go through this every year which means Green Dot (now partnered with Turbo Tax) is holding all of this money and collecting interest from these accounts while I sit here broke and in debt. How is it that these corporations would need to question a deposit made by the IRS? If I was responsible for fraud, wouldn't the IRS be responsible for catching that and filing charges? And If it's fraud they're worried about, why allow me access to my money for the first week instead of investigating when the money was first deposited? If anyone else is having similar issues with this company, please let me know because I'm very close to contacting an attorney about this.